Vendor Relationship Manager

**Brisbane, Melbourne OR Sydney**
- Unique opportunity to develop a win-win situation for Suncorp and our suppliers
- No day is ever the same, plenty of variety
- Sydney, Melbourne or Brisbane, flexible working model, supportive and collaborative environment

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**Overview of the role**

The Vendor Relationship Manager is a key role responsible for the day-to-day management of supplier relationships, using your strong relationship management and negotiation skills to ensure win-win outcomes for both Suncorp and suppliers. You will support the T&T Domains with the development and management of vendor and supplier resource plans, creating genuine partnerships with suppliers and monitoring their engagement with internal teams, and collaborate with T&T Domains, Partnering and Procurement on agreed vendor strategies.

The role works closely with the T&T executive, Partnering, Group Procurement and other stakeholder to ensure suppliers are segmented appropriately, arrangements meet the needs of the T&T function and establish the appropriate governance and performance management framework.

You will maintain a consolidated view of T&T domain contracts, and supplier arrangements to ensure commitments and investment requirements are considered and reflected in T&T business planning.

If you enjoy using your relationship management expertise in an influential and varied role, and would like to work for one of Australia’s leading Insurers, then this could be the role for you

**What you’ll do**:

- Manage external vendor relations & performance while building strong partnerships
- Implement and manage vendor governance framework and supplier review processes
- Coordinate T&T Domain partner and supplier pipeline and planning.
- Perform as functional bridge amongst external vendors as well as internal stakeholders.
- Ensure T&T wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished, track supplier performance
- Resolve supplier performance and governance issues & coordinate development and tracking of improvement plans, if required; resolve disputes and manage escalations
- Identify and continuously enhance efficiencies associated with vendor management
- Ensure collaboration to assure Strategic Vendors/Partners are effectively managed plus contracts are completely leveraged.
- Provide oversight on stakeholder satisfaction survey process and actions identified
- Monitor and report contractual agreements for T&T Domain vendors & provide visibility of the pipeline.

**What you’ll bring**:

- Experienced commercial professional with ideally 5+ years’ experience working in a large (+5,000 FTE) organisation with complex environments
- Experience in a centralised commercial/ITO/product environment, providing services to a broad customer base
- Demonstrated experience in achieving and being accountable for tangible commercial results
- Experience in influencing stakeholders at all levels of the organisation, and delivering quality outputs within tight timeframes
- Experience in working with others in a (preferably commercial) strategy setting role
- Experience managing direct reports, mentoring and leading to deliver outcomes.
- Strong knowledge of Agile methods and change management are essential

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life