Service Operations Specialist

7 days ago

Dandenong, Australia Cytiva Full time

**Be part of something altogether life-changing**:
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

**Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.**:
**What you’ll do**
- Document customer complaints and respond to customer service needs including shipment, billing and warranty issues and basic product enquiries.
- Day to day service delivery which includes supporting FE’s with Work order management, case management, service parts and escalations.
- Organize and participate in customer meetings related to service delivery and sharing of KPI’s.
- Review and act on customer feedback received through Medallia.
- Participate in monthly reviews with ANZ Service leader and regional Operations leaders. Work towards continuous improvement with the team on KPI’s, escalations, parts return and inventory management.
- Responsible to execute all new Service Max Releases and take care of all issues that field team faces. Coordinate with APAC and Global Project team in case of any support required at ANZ level.
- Lead continuous improvement projects related to productivity, legacy Pall LS systems, workforce management using DBS tools ANZ level.

**Who you are**
- A minimum of 5 years’ experience of working in life science. Working in Service industry background is preferred.
- Experience of working in a team. Ability to energize, develop, build rapport, collaborate, and influence at all levels within an organization.
- The minimum qualification is bachelor’s degree in management or Life-Science.
- Excellent problem solving and influencing skills.
- High level presentation and interpersonal skills; able to communicate with customers.
- Ability to operate effectively in a multi-tasking, cross-functional, dynamic environment, while maintaining a forward-thinking attitude.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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