Reconciliations Officer

Reconciliations Officer

It's an exciting time to grow your career with ING, and we're on the lookout for multiple passionate **Reconciliations Officers** to join our fun and dynamic team.

You'll be reconciling and clearing assigned transactions processed through various clearing systems. You'll also be investigating, following up on outstanding/uncleared items, creating and transmitting return and refusal files in accordance with industry procedures or ensuring transactions are promptly processed to customers' accounts.

If you have experience in reconciliations and can hit the ground running on day one, with a passion for clearing, investigating and balancing action items then - this is the role for you

**What you'll do**
- Balance reconciliations on a daily basis against the General Ledger. These include (but are not limited to) CS1 (Paper Transactions), CS2 (Electronic Transactions), CS3 (Card Transactions), CS4 (High Value Transactions) as well as BPAY, VISA transactions and Nostro Accounts (EUR and USD), etc.
- Clear transactions in accordance with industry and internal procedures ensuring transactions are promptly processed to the customers' accounts or journalised to appropriate ledger account.
- Ensure return files, processing forms and journals are completed in a prompt and timely manner.
- Investigate and resolve all outstanding items within 3 business days and provide an analysis of items greater than 3 business days.
- Ensure that trace requests and related spreadsheets, special answers, mistaken internet payments, recalls, customer enquiries and dishonours are maintained to a high standard.
- Complete APCA statistics.

**What we're looking for**
- Prior experience in a reconciliations role or exposure to reconciliations will be ideal.
- Intermediate MS Word and Excel skills.
- Strong problem solving and analytical abilities.
- Good verbal and written communication skills.
- High attention to detail and organisation.

**What's in it for you?**
- Annual rest day - an extra day of leave
- Annual impact day - volunteer to have an impact on the community.
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Employee Wellbeing Program so that you can be your "Best You."
- Parental Leave of up to 20 weeks paid leave to eligible employees.
- Discounted ING Home Loans and Health Insurance.
- Drop everything and learn with over 16,000 professional and personal development courses to choose from.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

**Still in two minds?**

Job ID REQ-10072695