Tenant Participation Officer

Division: Homes NSW
- Location: Wollongong, NSW, AU, 2500 Coniston, NSW, AU, 2500
- Req ID: 77926

**Assistant Tenant Participation Officer**

**Vacancies available at our Coniston Office, Wollongong**

**Full-Time Ongoing Role**

**Clerk Grade 5/6 - $99,938 - $110,271 plus superannuation and leave loading**

**Your role**
- Being a part of a dynamic team, this role will coordinate the development and delivery of tenant engagement initiatives to support and enhance community wellbeing.
- The responsibilities of this role will include, but will not be limited to:

- Coordinating and assisting in the development of community-based projects and activities to facilitate increased participation of residents in community capacity building and neighbourhood activities
- Managing key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities
- Contributing to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities
- Organising and contributing to community meetings and workshops
- Networking with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups
- Developing and implementing a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community

**What we’re looking for**
- Relevant qualifications as well as 2-3 years’ experience in tenant participation, community development, or community services
- Exceptional written and verbal communication skills
- Ability to work under tight deadlines with competing priorities
- Ability to work in adherence to legislation and governing compliance requirements
- Familiarity with working with people of diverse backgrounds and life experiences
- An empathetic and results driven nature
- Driving licence
- For more information about this role, please

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Targeted Question 1 - In 500 words or less, please tell us about a time you have worked with multiple community stakeholders. How did you develop rapport and what was the most challenging part?
- Targeted Question 2 - In 500 words or less, please tell us about a program, project or strategy you were a part of. What was this and what was your role throughout?

**Applications close Tuesday 30th September 2025 at 11:59pm**

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_ The Welcome Experience_**:

- The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.