Guest Experience Representitive

18 hours ago

Queen Victoria Building, Australia Vicinity Centres Full time

We are one of Australia's leading retail property groups, who are reimagining the way Australians live, work and play. We own and manage some of the most recognisable and loved retail destinations across Australia and are evolving to transform our portfolio into destinations that offer a broad selection of retail, residential, and office spaces._

Role purpose

Reporting to the Guest Experience Supervisor, the key purpose of the Guest Experience Representative is to provide in centre communication, coordination and information services for our customers to ensure their experience is better, easier and more enjoyable, leaving a lasting and positive impression of QVB. This will include providing a warm and friendly welcome and farewell, smoothly and efficiently answering customer enquires relating to centre services and facilities, making recommendations, facilitating gift card sales ,providing general tourist information and arranging and leading history tours of the QVB, along with other guest related assistance.

What will you bring?

You will have demonstrated customer service skills with previous experience in a customer-facing role. You will have a professional and customer focused approach, be confident in handling a variety of guest enquiries including cash transactions and customer feedback. You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently with mínimal supervision. You’ll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.

What will success look like?

We Imagine a Better Way
- You are confident in speaking up and can identify and recommend new ways of working
- You are a quick learner, adaptable and open to new challenges
- You are proactive, organised and efficient in everything you do

We Embrace Difference
- You understand the diverse nature of our business, our customers and our people
- You actively contribute to a positive environment within the team
- You understand and show respect for the diversity of the Vicinity community

We Always Collaborate
- You are an excellent team player who enjoys building relationships
- You engage and communicate with your team, consistently and effectively sharing information
- You recognise and proactively act to resolve any customer conflict

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

- Flexible working options
- Birthday leave & purchased additional leave
- $1,000 worth of VCX securities rewarded for eligible team members
- Internal mentoring program
- Generous Parental Leave
- Our values cultivate a culture that encourages our 1,200+ team members to be adaptable, agile, resilient and passionate._
- If you would like to discuss any reasonable adjustments we can make to better support you during the recruitment process or your potential future role please reach out to our Talent Acquisition Team at _
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- Note:_
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