Head of Visitor Experience

The opportunity:

As well as a captain of billycart team, Mt Buller and Mt Stirling Alpine Resorts is seeking a strategic leader with a passion for tourism, customer experience, marketing and communications.  

We're looking for someone who can elevate our year-round resort offerings and drive unforgettable guest engagement. 

As a critical member of the senior leadership team at Mt Buller & Mt Stirling, you'll be the driving force behind unforgettable visitor experiences—crafting innovative services, leading a passionate team, and amplifying resort visibility through the rollout of strategic marketing plans. You'll shape the year-round appeal of the resort, from snowy peaks to summer trails, while collaborating with internal and external partners to align every initiative with Alpine Resorts Victoria's bold vision. You'll work closely with the General Manager and senior leadership team, and maintain strong partnerships with ARV's Group Marketing Manager, Economic Development Manager, and Strategic Communications and Engagement Business Partner. Together, you'll champion a united approach to growth, impact, and excellence. 

Both Mt Buller and Mt Stirling operate across two distinct seasons White (winter) and Green (non-winter) which are reflected in the responsibilities of this role. The White Season is a high-energy period requiring full-time hands-on leadership to ensure visitors have an enjoyable experience whilst supporting members of the Visitor Experience team.  

This isn't just an office-based role – you'll be out in the village doing everything from handing out marshmallows to assisting guests onto buses. And you can wear the Barry Possum costume if you want to  

Green season doesn't slow down with a shift to strategic planning and activation of vibrant events, such as the National Mountain Bike Championships, and our new and returning motorsports events such as Targa High Country.  

If you have strong stakeholder engagement and relationship building, leadership and budget planning and management then this could be your opportunity to contribute to the future of two of Victoria's best year-round alpine destinations. 

Want more info? For more information on the accountabilities, experience required and the key selection criteria, please request a copy of the position description by emailing  

How to apply: Click "Apply" now and include a resume and cover letter, detailing how you meet the key selection criteria as outlined in the position description. 

The successful candidate will be required to:  

• Have full Australian working rights.
• Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type
• Have an Australian drivers licence (VIC preferred)
• Satisfactorily pass a police check and random drug & alcohol tests.
• Agree to an Employment Misconduct Declaration & Consent screening

Location: Mt Buller Alpine Resort, Victoria 

Start Date: Immediate start available

Close Date: 7th November 2025

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.

Who will you be working for? 

Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria's six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria's beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.  

For more information, visit the website: 

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.