Sales and Retention Manager

**Let’s be unstoppable together**

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Circana is proud to be Certified by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

**So, why Circana?**

We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us, and we offer a number of fantastic benefits including;
- Flexibility with the hours you work, and where you work them
- Employee training and continuous development programs
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- Summer half days
- Circana “Me” Days
- Cultural swap days
- Free onsite gym and swimming pool (Sydney)

**What will you be doing?**

You will be responsible for retaining existing revenue and securing new revenue for our customer data platforms, including Circana Retail Gateways, including Coles Synergy, Priceline Pulse, Costco CRX and Viva Reddy Express.

You will be required to quickly build relationships with existing and prospective clients, pitch to senior contacts, collaborate with retailers and internal Circana departments to negotiate long-term and sustainable contracts.

**Responsibilities**
- Manage the relationship with existing clients who are subscribed to our customer (loyalty) data platforms
- Lead the contract renewal process, identifying opportunities to drive growth
- Collaborate with internal teams to create and present a customised client roadmap that details upcoming enhancements
- Develop, manage and convert a pipeline of new opportunities with existing & prospective clients, achieving a high conversion rate
- Negotiate final contracts with clients, maintaining a focus on profitability
- Build and maintain effective relationships with client key decision makers
- Develop an understanding of client needs and recommend bespoke commercial solutions to meet these needs
- Confidently pitch and present to c-suite stakeholders

**Requirements**:

- 5+ years’ experience in sales, insights or account management, within the FMCG or similar industry
- Experience working with customer (loyalty) data or equivalent
- Strong communication and presentation skills
- Effective relationship management and client servicing skills
- Excellent negotiation and influencing skills
- Creative mindset and effective problem-solving skills
- Ability to work in an ambiguous and fast paced industry, which is continually evolving

**Circana Behaviours**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Centre on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Interested?