Service Operations Manager

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Service Operations Manager - Medically Supervised Injecting Centre (MSIC)
4-5 days per week (flexible) | Permanent | Gadigal Land, Kings Cross, Sydney
This isn’t just another job.
It’s the chance to manage and support the incredible people who deliver one of Australia’s most unique and life-changing health services. First and foremost, this is a people manager role - guiding, developing, and standing alongside the team who provide compassionate, frontline care where it’s needed most.
At MSIC, lives are saved every day, a judgment-free space is created, and respectful, practical healthcare is put into action.
After many years of extraordinary service, our much-loved Operations Manager is moving on. We are now searching for someone equally remarkable to step into this pivotal role and help shape the future of the Medically Supervised Injecting Centre (MSIC).
You’ll ideally commence in February 2026, with generous handover support to ensure a smooth transition; however, for the right person, we have the flexibility to bring the start date forward.
Why MSIC matters
MSIC was the first supervised injecting facility in the Southern Hemisphere. Since opening its doors in 2001, thousands of overdoses have been safely managed, countless lives saved, and tens of thousands of referrals made to health and social services.
But MSIC is more than a service. It’s a sanctuary - a place where people who inject drugs are treated with dignity, humanity, and respect. It’s proof that harm reduction works. And it’s where your leadership, supporting those at the frontline, can change lives on a daily basis.
About the role
As Service Operations Manager, you’ll be at the heart of this work. Leading MSIC’s senior team and working alongside our Medical Director, you’ll ensure the centre runs smoothly, safely, and with unwavering commitment to harm reduction.
This role is a people leader position. You’ll guide, support, and empower the teams who provide vital frontline services, ensuring they have the resources, capability, and confidence to deliver exceptional care. Alongside this, you’ll blend operational leadership with strategy, advocacy, and community engagement - overseeing daily operations while contributing to the bigger picture, shaping how MSIC evolves and how Uniting’s Communities Directorate responds to emerging health and social issues.
What you’ll do
- Lead with compassion, creating a safe, inclusive, and high-performing workplace.
- Ensure our services reflect the highest professional and clinical standards - always guided by harm reduction values.
- Inspire and support a multidisciplinary team to deliver extraordinary care to people who inject drugs.
- Engage with government, health partners, community, and NSW Police to strengthen MSIC’s impact and reputation.
- Drive innovation, continuous improvement, and new opportunities for funding and service development.
- Represent MSIC proudly as a leader in public health, harm reduction, and social justice.

Who we’re looking for
You’re an experienced leader with a heart for people and supporting leaders so they can support their own teams of frontline workers. You’re driven by the belief that everyone deserves dignity and care - no matter their circumstances. You thrive in complex, fast-moving environments, can balance operational detail with long-term vision, and you aren’t afraid to take a stand on what’s right.
If you’ve held responsible people leader positions and if harm reduction speaks to your values, then this role could be life-changing for you - just as you’ll change the lives of others.
You are strongly encouraged to contact MSIC directly on 9360 1191 and arrange a visit before you apply. Please ask for Marianne Jauncey or Miranda St Hill.
How to apply
We’d love to hear from you. Please include a cover letter that tells us why this role speaks to you and what draws you to work with Uniting and MSIC.
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