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Assistant Front Office Manager

3 weeks ago

Potts Point, Australia Lancemore Hotel Group Full time

**Showcase your customer service skills and s**upport a dynamic Front Office team**:

- ** Mentoring and a tailored career pathway to advance your career**:

- ** Exceptional location, close to public transport**:

- ** Great variety of staff discounts and benefits including a FREE "U" Day - get a paid day on your birthday**

We are on the hunt for an experienced and charismatic** Hotel Front Office **professional, to lead our guest focused team in an influential role Reporting to the Executive Assistant Manager, you will assist in overseeing the Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

**ABOUT THE ROLE**:

- Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

**ABOUT YOU**:

- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity

**ABOUT US**:
**Larmont Sydney**

A sophisticated urban oasis with sweeping city and harbour views. Mere minutes from the CBD, the luxury 103 room property is perfectly positioned in vibrant Potts Point. Designed by an awarded architecture firm, Larmont marries European luxury with Scandinavian simplicity with stunning results. Open light filled rooms and suites are accented by sleek marble surfaces, curved mirrors, textured leather bedheads, soft draping and one-of-a-kind artworks.

**Lancemore Hotels**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.