Practice Manager

2 days ago

Brunswick East, Australia VetPartners Full time

At Brunswick Central, we aim to provide a comprehensive, professional, and compassionate veterinary service. We're a tight knit team who recognise the significance of pets and the place they hold in a family and love coffee. Our aim is to provide a friendly work environment with an emphasis on high standards of care, efficiency and continuing education.

You will be supported by a team of highly trained and enthusiastic nurses, an amazing vet team and a clientele who truly value their pets.

**Key responsibilities**:

- People and Operational Leadership
- Lead the Clinic Team in partnership with the Lead Vet and Head Nurse if applicable by advocating for our VetPartners core values and encouraging a positive culture of accountability, empathy, and openness.
- Manage recruitment in partnership with the Lead Vet, Regional Manager, Head Nurse, and recruitment team.
- Supports Team members through development and retention by providing regular and timely feedback, implementing, and monitoring career development plans, and conducting regular performance reviews.
- Develops and maintains an understanding of VetPartners Workplace Health & Safety policies and procedures and ensures these practices are embedded within the clinic
- Clinic Performance and Driving Sustainability
- Actively champions clinic budgeting and strategic planning with Regional Manager and Lead Vet
- Demonstrate balanced decision making with consideration of both clinical and commercial outcomes.
- Client Experience
- Drives a customer-focused culture and demonstrates and reinforces the highest level of customer service with all team members.
- Effectively communicate and consult with clients, vets, and team members on all enquiries, including complaints, grief support, reminders, and procedure follow-ups.

**Who you are**:

- A keen desire to deliver excellent standards of patient care and customer service at all times
- Excellent general computer literacy
- Excellent communication and organisational skills
- A genuine love for animals and their people.

**What we can offer**:

- Support and training modules in leadership
- Paid parental leave
- Vet Training Centres - free Access for employees to workshops
- A well-established clinic equipped with the best clinical equipment
- Work with an established high performing team
- Daily coffee runs

**Sounds great How do I apply?

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