Customer Service Member

2 days ago

North Ryde, Australia Assetlink Full time

**About Assetlink**

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.

**The Role**

The **Part Time Customer Service Team Member **plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The **Concierge** must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at **Macquarie Shopping Centre** and the roster is **Saturday 10:00 - 17:30 and Sunday 10:00 - 18:00**

This position is paid in accordance with the **General Retail Industry Award 2020, Grade 4**

**Role Requirements**:

- Impeccable presentation and grooming
- 5-star customer service skills
- Have a positive and enthusiastic personality
- The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
- Delivering outcomes of the highest quality
- Excellent verbal and written communication skills
- Willingness to learn and proactive in own learning.
- Ability to create lasting impressions and meaningful relationships
- An ability to work both independently and as part of a team
- Adequate flexibility and availability to work across a 7-day week, including Public Holidays
- Full NSW Drivers Licence is essential as Valet parking is a part of the role
- Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
- Good knowledge of and a commitment to safe working practices
- Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
- Must have valid work rights in Australia

**What we offer you**:

- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- A family-oriented culture
- Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Macquarie Shopping Centre, we’d love to hear from you, **’.**

**_ Assetlink’s Diversity Commitment_

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