Customer Support Advisor

3 hours ago

Pakenham, Australia Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

**Responsibilities**:

- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years of previous sales experience in the heavy equipment industry. (In a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and services.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management (CRM).
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license is required.

**Benefits**:

- Competitive salary and commission structure.
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities.
- Positive and supportive work environment.
- Employee discounts on service and Brandt products.

**Please note that we have multiple roles across our branches - for a full list, please check out our website: Brandt Careers | Jobs at Brandt

  • Customer Advisor

    2 weeks ago

    Pakenham, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- South East region **Branch Customer Advisor** - **Branch role in Pakenham**: - **Be supported to grow your career at NAB**: - **Learning is a daily part of the job**: - **Monday to Thursday 9-4.30 & Friday 9-5.30** Your job is just one part of your life. When you bring your skills,...

  • Customer Support Advisor

    3 days ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $60,000 - $80,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY? Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and...

  • Customer Advisor

    4 weeks ago

    Pakenham Upper, Australia Bendigo Bank Full time

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do...

  • Hseq Advisor

    2 days ago

    Pakenham, Australia Symal Full time

    Make it yours. Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. This is Symal Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our...

  • Customer Advisor

    3 days ago

    Pakenham Upper, Victoria, Australia Bendigo Bank Full time $60,000 - $80,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do...

  • Personal Banking Advisor

    2 weeks ago

    Pakenham, Australia Westpac Full time

    Located at Westpac Pakenham, VIC - Permanent Full time Opportunity - Ongoing support to grow and develop your career **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Personal...

  • Dealership Truck Service Advisor

    1 week ago

    Pakenham, Victoria, Australia Patterson Cheney Cars and Trucks Full time $60,000 - $80,000 per year

    Are you ready to join Patterson Cheney Cars and Trucks' expansion? Patterson Cheney Isuzu Pakenham is our newest truck dealership. This is a unique opportunity for an experienced dealership Service Advisor like you to join our new team and contribute to our growth. About the role: Reporting to the Service Manager, you will be responsible for the...

  • Customer Service and Administration Support

    2 hours ago

    Pakenham, Australia Barry Plant Full time

    Barry Plant Pakenham are currently looking for highly ambitious, motivated Customer Service and Administration Support to join our team. This pivotal role will entail offering a high level of customer service, as you will provide the first point of contact for the business and general administration support to the team. This is a fantastic opportunity for...

  • Parts Supervisor

    2 days ago

    Pakenham, Victoria, Australia Cummins Talent Acquisition Full time $60,000 - $90,000 per year

    We are looking for a talented Parts Supervisor to join our team specializing in Parts Operations and Customer Support for our Distribution Business Segment in Pakenham, Melbourne, Victoria. In this role, you will make an impact in the following ways:Act as a trusted advisor to customers and technicians, providing expert guidance on parts selection,...

  • Customer Sales

    3 days ago

    Pakenham, Victoria, Australia Genuine Parts Company Full time $40,000 - $80,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment. Customer Sales & Service Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia and New Zealand. Our brand stands for quality, expertise and knowledge, and our...