Customer Support Advisor

4 days ago

Pakenham, Australia Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

**Responsibilities**:

- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years of previous sales experience in the heavy equipment industry. (In a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and services.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management (CRM).
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license is required.

**Benefits**:

- Competitive salary and commission structure.
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities.
- Positive and supportive work environment.
- Employee discounts on service and Brandt products.

**Please note that we have multiple roles across our branches - for a full list, please check out our website: Brandt Careers | Jobs at Brandt

  • Customer Support Advisor – Parts

    2 weeks ago

    Pakenham, Victoria, Australia Brandt Tractor Full time $60,000 - $90,000 per year

    ARE YOU PASSIONATE ABOUT FARMING AND BUILDING STRONG RELATIONSHIPS?This is not a traditional office-based role. You will actively engage on client sites to gain deep insights into their operations and ensure our solutions fully support their business requirements. Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our...

  • Hseq Advisor

    5 days ago

    Pakenham, Australia Symal Full time

    Make it yours. Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. This is Symal Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our...

  • Customer Support Sales Representative

    1 week ago

    Pakenham, Australia Komatsu Full time

    **The opportunity**: Join our dynamic team as a **Customer Support Sales Representative** at our Pakenham branch. In this role, you will have the autonomy to manage your territory sales and leads, taking full responsibility for the performance of your territory. You will work with cutting-edge information systems such as CRM, EQP Care, Komtrax, and...

  • Customer Service and Administration Support

    4 days ago

    Pakenham, Australia Barry Plant Full time

    Barry Plant Pakenham are currently looking for highly ambitious, motivated Customer Service and Administration Support to join our team. This pivotal role will entail offering a high level of customer service, as you will provide the first point of contact for the business and general administration support to the team. This is a fantastic opportunity for...

  • Parts Supervisor

    1 week ago

    Pakenham, Victoria, Australia Cummins Talent Acquisition Full time $60,000 - $90,000 per year

    We are looking for a talented Parts Supervisor to join our team specializing in Parts Operations and Customer Support for our Distribution Business Segment in Pakenham, Melbourne, Victoria. In this role, you will make an impact in the following ways:Act as a trusted advisor to customers and technicians, providing expert guidance on parts selection,...

  • Sales Assistant

    2 weeks ago

    Pakenham, Victoria, Australia AB Nurses Support Services Full time $32,000 - $64,000 per year

    The Receptionist at a nursing agency will be responsible for greeting visitors, managing phone calls, scheduling appointments, and providing administrative support. The role requires a professional demeanor, attention to detail, and the ability to multitask in a fast-paced healthcare environment.Key Responsibilities:Greeting and Assisting Clients: Welcome...

  • Parts and Service Advisor

    2 weeks ago

    Pakenham, Australia The Tractor Company Full time

    If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you. - **About the role**:_ - Perform a variety of duties associated with the stocking, receiving, sale and delivery of parts, service and accessories. - Manage service bookings - Prepare quotes,...

  • Parts and Service Advisor

    5 days ago

    Pakenham, Australia The Tractor Company Full time

    If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you. - **About the role**:_ - Perform a variety of duties associated with the stocking, receiving, sale and delivery of parts, service and accessories. - Manage service bookings - Prepare quotes,...

  • Customer Experience

    1 week ago

    Pakenham, Victoria, Australia The Wolves Den Full time $60,000 - $100,000 per year

    Customer Experience & Sales Closer Join The Wolves Den - Where Passion Meets Purpose Are you a natural closer who thrives on creating an unforgettable client experience?Do you love the buzz of consults, hitting targets, and seeing your work directly fill the books?The Wolves Den Tattoo Studio is looking for a full-time legend to step into a hybrid Closer +...

  • Customer Service Representative

    1 week ago

    Pakenham, Australia Hertz Gippsland Full time

    **About us** Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. To continue our success in...