Concierge - Access Canberra Service Centres

1 week ago

Canberra, Australia ACT Government Full time

Are you looking for an opportunity to begin your leadership journey in a large customer facing team? Do you love leading the delivery of excellent customer service and setting a positive tone for customer interactions? If this sounds like you then we want to hear from you.

In this role you will have the opportunity to work collaboratively as part of the Service Centre teams to look after the triaging of customers as the first point of contact. You will support the Manager and Assistant manager in managing customer queues and assisting with customer enquiries, including performing transactions on counter as required. You balance this while remaining focused on educating customers on other options for service delivery.

In Customer Coordination our goal is to provide an excellent customer experience while balancing regulatory requirements to make it as easy to engage with Access Canberra as possible. We’re continuously searching for ways to improve the experience for both our customers and employees, encouraging self-service and reducing touchpoints and data entry through various technologies, including digitisation. We are the entry point for ACT Citizens to engage and transact with the ACT Government.

**Who are you?**

You are a natural people person with a flair for providing an excellent customer experience. Operationally, you understand what is required to assist in running a busy public-facing centre and your enthusiasm for customer education sees you confidently assist customers in accessing and utilising other service delivery channels. Your organisational skills and ability to balance multiple tasks combined with an ability to remain calm under pressure see you successfully tackle the fast pace of Service Centres. A keen eye for detail paired with an exceptional work ethic allows to you achieve results. Ultimately, you are customer focussed with a knack for working with your team to develop and deliver great customer experiences and creating a positive and safe working environment.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/Other Requirements**:Successful applicants must be prepared to
- Wear a uniform if supplied.
- Work at any Service Centre as required.

**How to Apply**:Please send your curriculum vitae, listing two referees including your current supervisor, with a maximum two-page pitch outlining why your skills, knowledge and behaviour make you the best person for this role. The duties and responsibilities for the role are outlined in the attached Position Description.

LI-DNI

**Note**:
These are temporary positions available immediately for up to 12 months with possibility of permanency.

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