Internal Sales and Support

1 week ago

Silverwater, Australia Locksmiths Supply Company Full time

**Introduction**:
Who we are

At LSC, we are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals.

Australian owned, and with almost a century of experience behind us, LSC is a family owned and operated business. Our employees and our clients are all part of our extended family, and we’re always ready to have a chat and lend a hand. Just ask our people - 95% of staff polled in a recent survey said they would recommend LSC as a great place to work, and we hope you might too.

So, if you have what it takes to help LSC continue its legacy of incomparable service and support, we would love to welcome you to our family.

**Description**:
About you

**In this role your broad responsibilities will include**:

- Provide product specific quotations and support for the LSC sales team and customers.
- Increase sales through relationship building, promotion of LSC products and service.
- Build customer support and loyalty by producing continuous and high-level customer service.
- Identify sales opportunities by suggesting new/alternative products.
- Undertake repairs and/or modifications to electronic security products returned to LSC.

**Skills and Experiences**:
**To be successful in the role you will possess the following**:

- Willingness to help and can-do attitude.
- Experience in Networked electronic security access control, alarm and CCTV systems is preferred.
- A minimum of 3 years experience as Technical/Sales Support within the electronic security industry is desirable.
- Commitment to high quality customer service principles.
- A good telephone manner with demonstrated patience with customers.
- Ability to understand problems communicated by telephone and the capacity to clearly articulate solutions by phone to customers who may have mínimal levels of computer literacy.
- Proven ability to quickly, and efficiently analyse electronic/ mechanical problems and to propose solutions.
- A demonstrated ability to organise their own time efficiently and can work to deadlines and established targets.
- Computer literate, with excellent skills in Microsoft Word, Excel, Access and Outlook.
- MUST have knowledge or experience in an electronic security industry.

NO recruitment agencies please

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