Solution Consultant

7 days ago

Sydney, Australia MRI Software Full time

As a Solution Consultant, you will work in a team environment configuring and customizing our real estate software to meet customers’ needs. You will work with the team managing implementation projects and training customers on our software. As part of the role, you will learn and use SQL to solve problems.

Key Responsibilities

Client Facing:

- Establish and build strong relationships with clients.
- Liaise with Clients to collect, understand and define business requirements.
- Deliver high quality generic system training and, where required and in scope, training customised to client’s business processes.
- Manage communication with software vendors on any issues affecting clients.
- Identify up-sell opportunities and help clients understand the associated value propositions.

Solution Development:

- Gather requirements for data conversions and assists clients with preparing for data migration.
- Work with technical colleagues where required to develop Business and Functional Requirements Documents to allow clients to approve solutions for build and or implementation.
- Test technical development work to ensure that it meets client requirements and internal quality standards and support the development team.
- Manage delivery of work packages (customisations, report design, new software and related business processes, training etc.) to clients, from initial request through to go-live.
- Manage client system testing and rollout activities. Provide advanced problem solving, troubleshooting and system consultation.
- Facilitate solution design workshops to determine project and /or process requirements.
- Participate in process and/or data modelling.
- Provide advanced problem solving, trouble-shooting and system consultation as required to both clients and internal team members.
- Delivery of high-quality solutions within budget and to schedule.
- Prepare client specific documentation when needed.

Teamwork:

- Communicate regularly with senior team members and project managers regarding task or project status.
- Support Project Managers with scope definition and project planning.
- Recommend business process improvements, where appropriate.

Job Requirements:

- Degree in Accounting or Information Technology or equivalent knowledge in the industry
- 3+ years experience in consulting services, product implementation or systems design & development
- Experience in training and training delivery
- Strong Team player
- Possess an understanding of software implementation methodology
- Excellent written and oral communication skills
- High initiative and self-motivation
- Knowledge of SQL Server or other RDBMS preferred
- MUST have the ability to travel (10- 20%)

Benefits:

- Flexible working arrangements
- Annual performance-related bonus
- 6x Flexi AnyDay: knock 2.5 hours off your day
- Me Days: additional 3 days of annual leave for qualifying employees
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories

About the Business:

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