Solutions Consultant

4 days ago

Sydney, Australia Reveal Full time

**Position**: Solutions Consultant

**Reports To**: Director of Consulting Solutions

**Location**: Sydney, Australia

**Job Overview**

The Solutions Consultant is a critical client-facing role responsible for expert understanding of the Reveal platform to provide customer-facing consultation and internal advice on product improvement strategies. A successful Consultant provides a superior client experience through their expertise and ability to make them comfortable performing their standard tasks inside Reveal. The Consultant works closely with Customer Success Managers during new customer onboarding process to provide prescribed workflow training and consultation. Additionally, Consultants aid the support team as second-level escalation and additionally work with development on product features and roadmap.

**Responsibilities & Duties**
- Constantly working in all platform modules to understand, develop, and refine the best processes for optimum customer experience when using Reveal.
- Work with Customer Success to meet with customers to analyze current workflows and provide advice and training to help improve their working abilities within the Reveal Platform.
- Create articles and documentation regarding platform best practices and specific workflow designs for customer use during on-boarding and throughout the customer lifecycle, and to assist in deflecting support tickets.
- Provide feedback to the product team regarding platform enhancements and feature requests that will improve customer usage of Reveal Platform.
- Respond to workflow related support tickets in a timely manner.
- Utilize expertise to aid in educational programs for internal and external Reveal platform workflow/process training.
- Contribute to strategic customer planning with regards to best practices for deploying Reveal technologies.
- Collaborate with Advanced AI team when required for customers for training or assisting in custom model creation.
- Work with Director of Consulting Solutions to design and deliver an excellent Customer experience.

**Characteristics**
- Excellent written and oral communication skills.
- Engaging personality and ability to engage others.
- Keen sense of attention to detail.
- Obsessive documentation practices.
- Experienced problem solver with follow-through on tasks.
- Seeker of excellence with unending pursuit of improvement.
- Unselfish team-player.
- Quickly learn and understand technology.
- History of client service/support in legal/electronic discovery industry

Good to have but not a must:

- Basic knowledge and experience with MS-SQL.
- PMP or another Project Management certification
- ACEDS or another E-Discovery certification

**Education & Experience**
- Degree in technology (computer science, information technology, etc.) or legal field (Paralegal, JD) or relevant experience.
- 3-5 years of experience in the electronic discovery / legal industry.**Hiring Policy

  • Airtable Solutions Consultant

    3 weeks ago

    Council of the City of Sydney, Australia Nifty Solutions Full time

    Location: Sydney-based, but open to Australia wide. Job Type: Full Time What is Nifty? Nifty is an agile and fast-growing consultancy that specialises in implementing low-code solutions in large enterprise companies. We’re on a mission to empower people by transforming the way they work. Launching in 2023, Nifty has quickly solidified itself as...

  • Solutions Consultant

    1 week ago

    Sydney, Australia Q2ebanking Full time

    Q2 is seeking a Senior Solutions Consultant who can articulate technology and product positioning to both business and technical users as well as identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The Q2 Solutions Consultants are also responsible for assessing the functional...

  • Solution Consultant

    7 days ago

    Sydney, New South Wales, Australia PG Forsta Full time $90,000 - $120,000 per year

    Company DescriptionPG Forsta is the leading provider of experience measurement, data analytics, and insights that help companies in complex industries better understand and serve their stakeholders. We provide award-winning software and services in our commercial solution suite to support market research, brand measurement, and customer and employee...

  • Solutions Consultant

    1 week ago

    Sydney, New South Wales, Australia GTreasury Full time

    Solutions Consultant (Sydney, Hybrid)Job Summary:GTreasury has a vision to create the next-generation of technology tools for the global, corporate financial office. We are an established market leader in the SaaS treasury management space and are expanding globally through a combination of cash management, connectivity, and financial risk...

  • Solutions Consultant

    6 hours ago

    Sydney, New South Wales, Australia Thomson Reuters (Professional) Australia Full time $120,000 - $150,000 per year

    Are you a pro-active, commercial minded individual who is passionate about Indirect Tax but has an interest working in SaaS? Join us as a Solutions Consultant – Indirect Tax, helping Australian enterprises navigate complex GST, e-invoicing, and digital reporting with confidence.In this client facing role you will utilize your Indirect Tax knowledge to...

  • Manager - Solution Consulting

    2 weeks ago

    Sydney, Australia Duck Creek Technologies Full time

    Duck Creek Policy Consultant (Manager Solution Consulting) Sydney, Australia - Challenging convention. Trying new things. Reshaping an industry._ The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions,...

  • Solutions Consultant

    2 days ago

    Sydney, New South Wales, Australia Halcyon Knights Full time $80,000 - $120,000 per year

    SaaS / AISydney  Start-upWe're looking for a vibrant, mid-level, Solutions Consultant to join the expanding Sydney office. You'll partner closely with sales leadership to shape deals, prioritize initiatives, and ensure resources are aligned to deliver positive outcomes. This is a high-impact role for someone who thrives at the intersection of sales,...

  • Solutions Consultant

    1 week ago

    Greater Sydney Area, Australia Zycus Full time $120,000 - $180,000 per year

    Are you aSolutions Consultant / Pre-Sales expert in Procurement (S2P/P2P)looking for your next big move? AtZycus, we are reimagining Source-to-Pay technology for the world's largest enterprises – and we want YOU to be part of our growth journey in ANZ. Zycus is a global leader in Source-to-Pay (S2P) and Procurement Technology, helping some of the world's...

  • Solutions Consultant

    4 days ago

    Greater Sydney Area, Australia Clearwater Analytics (CWAN) Full time $120,000 - $150,000 per year

    Job Summary:The Solutions Consultant plays a crucial role in collaborating with prospects and clients to address pain points within their current operational framework. Their primary goal is to secure new business by showcasing how the Clearwater solution effectively resolves issues and enhances the overall value of their operations. As an integral member of...

  • Solutions Consultant

    6 days ago

    Sydney, Australia CUBE Full time

    CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. **Why us?** CUBE is a globally recognized brand at the forefront...