Regional Customer Support Operator

**Regional Customer Support Operator**:

- Organisation/Entity: NSW Trains
- Job category: Call Centre & Customer Service
- Job location: Maitland, NSW, AU, 2320
- Job reference number: 97982
- Employment type: Permanent Full-Time
- Salary range: $83595.0-$92522.0

You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

**In this role, you'll**:
Play an important role in the provision of real-time support and quality service to internal stakeholders and NSW TrainLink customers.

Be part of a team at the Regional Customer Support Centre and reporting to the Lead Operator, your day to day will vary in a range of ways that assist in smooth operations. You could respond to a customer phone query, monitor platforms for cleanliness and safety, respond to ticketing query, help a customer with a lost bag, live incident response, assisting with scheduled testing, and more.

Working in-person from the Regional Customer Service Centre Maitland, this permanent, full-time position offers job security, training, and growth opportunities. It’s a great opportunity where no 2 days are the same and you really get an opportunity to make a difference. Please note that this is a permanent holiday relief role where you would be required to work in rotational shifts.

For more information on this position and business unit, view the role description and information pack.

**About you**
You bring demonstrated customer service experience and proven ability to deliver positive customer outcomes in an operational or service delivery environment. You are someone who can work autonomously and are a natural problem solver. You are known for your resilience and attention to detail.

You have a flexible and adaptive nature, great interpersonal skills, strong communication skills, good situational awareness, and would like a role that allows you to provide a positive impact on the community.

This role is a 24/7 role requiring a mix of morning, afternoon, and night shifts. To be successful at this you must be prepared to work in a shiftwork environment.

**Who we are**
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

**Join us**
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

**Applications close: 11:59 pm Monday, 27th January 2025.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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