Support Coordinator

**About Us**

At **Aster Support Services**we are proud to deliver high-quality, person-centred disability services to individuals and families across the Hunter Region, including Newcastle, Maitland, Lake Macquarie, and Port Stephens.

As a growing NDIS provider, we focus on building strong relationships, delivering genuine outcomes, and empowering people with disabilities to live meaningful, independent lives. We are committed to working in partnership with participants, families, and the broader community to ensure the support we provide is impactful, inclusive, and tailored to individual needs.

**The Opportunity**

We’re currently seeking a compassionate, skilled, and motivated **Support Coordinator (COS)** to join our team. In this rewarding and dynamic role, you’ll be responsible for assisting NDIS participants to **navigate the NDIS system, build their independence, and coordinate the supports they need** to achieve their goals.

This role is perfect for someone who enjoys **problem-solving, working autonomously**, and building strong, person-centred relationships with participants and support networks.

**Your Key Responsibilities**

As a Support Coordinator, your work will be both strategic and hands-on. You will:
**Coordinate NDIS Supports**
- Assist participants in understanding their NDIS plans
- Help them identify, connect, and engage with suitable service providers (mainstream, community, and funded)
- Ensure services are aligned with their goals and funded supports

**Capacity Building & Advocacy**
- Work closely with participants to build their capacity for choice, control, and independence
- Provide coaching to help them understand how to use their NDIS funds and manage supports
- Advocate for participants when challenges arise with service access or delivery

**NDIS Plan Implementation**
- Develop and implement individual support plans based on the NDIS goals of each participant
- Monitor plan usage and support ongoing plan reviews and reassessments
- Liaise with the NDIA, Local Area Coordinators, and other stakeholders when required

**Community Engagement & Networking**
- Build and maintain strong working relationships with local providers and referral partners
- Promote inclusive practices and strengthen participants' connection to their local community

**Documentation & Compliance**
- Maintain accurate participant records, progress notes, and reports
- Ensure all work complies with NDIS Quality & Safeguarding standards
- Use case management systems to track outcomes and deliverables

**About You**

You are a compassionate, motivated individual who is committed to delivering high-quality support coordination. You bring a balance of professionalism, initiative, and empathy to everything you do.

**To succeed in this role, you will need**:

- Proven experience working with people with disability or in a support coordination role
- Solid understanding of the NDIS framework and its funding categories
- Ability to work both independently and collaboratively within a multidisciplinary team
- Excellent communication, interpersonal, and organisational skills
- Strong problem-solving ability and a capacity to manage competing priorities
- A person-centred, strengths-based approach to service delivery
- Confidence using digital platforms for case management and reporting

**Minimum Requirements**:

- Relevant qualifications in community services, disability, social work, or a related field
- Current Working with Children Check and NDIS Worker Screening Check
- National Police Clearance (or willingness to obtain)
- Current Driver’s Licence and reliable vehicle
- High level of computer literacy (e.g. MS Office, CRM systems)

**What We Offer**
- Part-time, stable employment with flexibility
- Ongoing learning and development opportunities
- A supportive, respectful, and inclusive workplace culture
- Competitive salary
- Career development pathways in a growing organisation

**Ready to Apply?**

If you're passionate about empowering people with disability and want to be part of a progressive and supportive organisation, we’d love to hear from you

For a confidential chat, call us on **0494 070 796**

**Job Types**: Part-time, Casual

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Maitland NSW 2320