Community Outreach Officer

The Community Outreach Officer will develop and deliver outreach and awareness raising programs to nurture and grow strong, purposeful connections with community and stakeholder groups, including Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse communities, and other vulnerable consumer groups and target audiences.
The role will work collaboratively and in partnership with internal and external stakeholders to increase awareness of energy and water issues - and our dispute resolution function - among these consumers.
- Proactively engage with communities throughout Queensland and develop networks to enable outreach and awareness raising of our service, including Aboriginal and Torres Strait Islander communities.
- Coordinate EWOQ's Reconciliation Action Plan (RAP) and facilitate how the RAP is developed, implemented, actioned, and reported.
- Engage, liaise, and negotiate with other representative bodies, government agencies, energy and water sector entities, customers, private sector businesses, community representative bodies and issue groups.
- Maximise opportunities to collaborate and represent EWOQ at industry or stakeholder events and seek opportunities to improve delivery and outreach engagement with other EWOQ team members.
- Assist with the development of an annual outreach program, coordinate actions, and monitor and report on the impact of the program in collaboration with internal and external stakeholders.
- Represent EWOQ at public events, including presenting to community groups and forums on our dispute resolution role.
- Develop and maintain a central register of stakeholder contacts and activities.
- Prepare reports, correspondence, submissions, briefing notes, presentations, policy, and other documents, as required.
- Research and propose innovative approaches to community outreach and awareness raising.

Mandatory requirements
This is an identified position and is to be filled by an Aboriginal person or Torres Strait Islander person as a genuine occupation requirement in accordance with section 25 of the Anti-Discrimination Act 1991 (Qld).
An Aboriginal and/or Torres Strait Islander person is a person who:

- Identifies as an Aboriginal and/or Torres Strait Islander person; and either
- Is of Aboriginal and/or Torres Strait Islander descent; or
- Is accepted as an Aboriginal and/or Torres Strait Islander person by the Aboriginal and/or Torres Strait Islander community in which he or she lives.

To allow the panel to confirm that you are eligible to be considered for this Indigenous identified role, applicants are required to:

- Provide a Statutory Declaration confirming their Aboriginal and/or Torres Strait Islander descent; or
- Provide documentary evidence attesting their Aboriginal and/or Torres Strait Islander descent, such as a referee report from an Aboriginal or Torres Strait Islander person who is recognised within the Indigenous community.

As an identified position, part of this role will involve significant interaction with Aboriginal and Torres Strait Islander communities and their representatives across Queensland. Applicants will need to demonstrate a knowledge and understanding of Aboriginal and Torres Strait Islander society.
Due to the community outreach and engagement required in this role, it is EWOQ's position that the successful applicant is fully vaccinated for COVID-19. The successful applicant will be required to provide evidence of their COVID-19 vaccination status as a pre-condition of appointment.
Travel will be a requirement of this position and the successful applicant must hold a current driver's license.
Intrastate and interstate travel may also be required.
EWOQ has a strong community engagement focus that provides an opportunity for our team members to attend community events within and outside working hours.
Applications remain current for 12 months and may be used to recruit to recurring and similar vacancies.
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