Customer Service Inbound

2 weeks ago


Melbourne, Australia Rinnai Australia Full time

**Work close to home in Keysborough**:

- ** Hybrid work arrangements (3 days in office and 2 days from home)**:

- ** Supportive team and great company culture**

Welcome to **Rinnai Australia.** A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets. Our People are at the heart of everything we do, and we attribute our success and growth over the last 50 years to the contribution of our workforce. In joining the **Rinnai **family, you will be supported at every turn.

We have full time employment opportunities available in our After Service Support department, working business hours Monday to Friday.

**_ About the role:_**
- Answer incoming calls and manage service booking requests
- Process bookings in the job management system
- Manage customer enquiries relating to bookings, warranties, and other issues
- Provide updates to customers on booking status
- Escalate customer complaints to relevant department for prompt resolution

**_ About you:_**
- Strong customer focus and the ability to remain calm
- Excellent communication skills
- Patience and understanding from a customer's viewpoint
- A positive attitude with a strong work ethic
- Call centre experience or other relevant customer service background

The role will suit individuals who enjoy a high-volume inbound role and those who are passionate about providing outstanding customer care. Your previous background working in a similar role will be held in high regard.

**Rinnai Australia** will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements, development opportunities, health and wellbeing programs, and generous discounts across our entire product range.

If you are looking for that next role that will provide you with an opportunity for success and development, then we would love to hear from you.

Applications Close: 10 Oct 2024



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