Inbound Customer Service Agent

2 days ago

Melbourne, Australia Shore Solutions Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come and work at a place where innovation and teamwork come together to support the most exciting missions in the world

Do you want to work for one of Australia’s most well-known national sales and marketing companies?

Acquire BPO is an award-winning global outsourcer providing contact center and back office services on behalf of our clients around the world. With 9,000+ employees servicing some of Australia’s and other Global brands, we are a trusted partner of choice for superior customer service.

We are looking for Inbound Service Consultants who have previous customer service or sales experience with strong communication & computer skills to assist

The Inbound Service Consultant‘s primary objective is to match the best product & service to our client's customers while providing excellence in customer service.

You will be using your service skills to demonstrate the value and benefit of our clients products and services while providing an excellent customer experience.

All successful applicants must complete a police check paid for by us prior to commencing with Acquire BPO.

Experience and Qualifications
- Demonstrated experience in a service environment
- High attention to detail
- Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
- Dedication to excellence in customer service in a high-pressure environment
- Able to navigate multiple systems and online tools
- Willingness to learn and maintain new skills
- Commitment to work on a rotating roster from 8.00am to 8:00pm Monday to Friday
- Flexible and positive work approach and attitude

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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