Service and Planning Manager

About Us

Established in 2012, Pinnacle Drinks exclusively partners with winemakers, growers, brewers and distillers to deliver some of the world’s leading brands across the wine, beer and spirits categories.

We are proud to be part of the Endeavour Group - Australia's leading retail drinks and hospitality business united around the common purpose of ‘creating a more sociable future together.

About the Role
- **
Be uniquely you, come as you are**:

- ** Great opportunity for an experienced Planner with Australia’s largest retail drinks and hospitality business**:

- ** Flexible location**

The **Service & Planning Manager** plays a critical role in ensuring product availability to meet customer demand and commercial objectives, while balancing service levels, working capital, and cost targets.

You’ll be responsible for demand planning, production coordination and inventory management across Pinnacle Drinks portfolio in retail, hotel, and Langton’s channels, ensuring the right stock is in the right place at the right time.

Sound good? Read on.

Here is a taste of what you can expect in this role:

- Drive and maintain service levels through effective planning and execution of inventory, forecast accuracy, OBSL, DIFOT, and working capital targets.
- Monitor and report key performance indicators, ensuring timely data capture, record keeping, and visibility for internal stakeholders.
- Communicate supply risks, constraints, and resolutions clearly and promptly to internal and external stakeholders, including during seasonal peaks, promotions, and planned downtime.
- Lead root cause analysis and implement corrective actions to continuously improve service levels and mitigate recurring issues.
- Collaborate with logistics providers, warehouses, freight forwarders, and domestic transport partners to troubleshoot and resolve operational issues.
- Work closely with Commercial teams to build and maintain the consensus forecast within Blue Yonder or relevant demand planning tools.
- Align short, mid, and long-term volume plans with supply capabilities, capacity constraints, and commercial priorities.
- Contribute insights to monthly S&OP cycle meetings, including business performance commentary, risk and opportunity escalation, and value-added analysis to support decision making.
- Manage new product launches and product deletions to minimise inventory risk, support availability, and align with working capital objectives.
- Partner with Procurement, Finance, Retail, and Sourcing teams to ensure visibility across the end-to-end supply chain.
- Support effective communication and alignment including scenario planning to manage uncertainty and change.
- Collaborate with suppliers and co-manufacturers to ensure continuous supply reliability and alignment with inventory policies. Create and maintain standardised internal process documentation and planning controls to ensure consistency and auditability.

What do we need from you

**Now let’s talk about you**:

- 3+ years’ experience of supply/demand planning with FMCG experience
- Experience collaborating with 3PLs, co-manufacturers, and cross-functional partners across a complex network
- Advanced Excel proficiency
- A problem solver with a continuous improvement mindset
- Demonstrated ability to build effective stakeholder relationships at all levels Proficiency in Blue Yonder, D365 & SAP will be well regarded

**The benefits are good too**
- We offer flexible working in every sense
- An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
- Monthly meeting-free days
- Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
- At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply._

What's in it for you?

**We are together creators**

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment