Head of Tax Services

HEAD OF TAX SERVICES (JOB NUMBER: C D000550)

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

**Description of the Department**:
The Financial Reporting and Tax Services team is a customer focused team; they support the business and client activities of the Operations division of BNP Paribas Securities Services. The team works in partnership with our clients to ensure all regulatory client deliverables are met accurately and on time. The team also has extensive interaction and dealings with all teams within the Operations division as well as other internal BNP Paribas Securities Services teams such as the Risk Function and Client Development teams.

The team is responsible for managing the successful delivery of regulatory reporting and tax services to all of our clients.

This includes the following
- Managing the client relationship from a regulatory and tax reporting perspective.
- Industry involvement in tax, financial reporting and software user forums.
- Monthly, quarterly and annual deliverables, including approx. 350 sets of financials and 700 distribution calculations at yearend
- Performing an internal audit function in ensuring accounting records maintained are accurate.
- Working with other departments to resolve internal and external queries.
- SME involvement in transitions and projects

All services delivered by this team are required to consider current legislative and regulatory requirements and they must comply with operational risk guidelines. The team is involved in all major projects and transitions. Also, the investigation, management and resolution of any client and internal queries or issues which are directed to the team.

**Summary of the Role**:
The Manager will report directly to the Operations Manager, Financial Reporting and Tax Services, and will be responsible for managing a specialist team. The Manager will be responsible for the allocation of work to staff and ensuring the timely and accurate delivery of reporting and calculation services to clients in accordance with service level agreements.

On a day to day basis, the Manager provides support to the Tax Services team, enabling them to manage their clients and deliverables and assisting them to resolve specific queries with the clients. The Manager is the escalation point for all of our clients.

Working with various teams and individuals in the Operations division, the Manager is enlisted with facilitating excellent client support and service; they deal in a pro-active and effective manner with clients, both internal and external.

**Key Responsibilities**:

- Manage the Tax Services team to facilitate them to act as the operational contact for clients and to participate in service level reviews and other ad-hoc meetings. Act as the escalation point for the Tax Services team at these reviews and meetings.
- Provide training and development for staff within the team and be able to manage their expectations and development over time.
- Ensure that allocated client profiles are managed and agreed with all the relevant stakeholders (including external and internal clients).
- Ensure that deliverables to clients are delivered accurately and on time in accordance with agreed Service level agreements (SLA).
- Ensure that client queries are resolved in a timely manner and that any issues are escalated to the Operations Manager, Financial Reporting & Tax Services.
- Ensure testing of templates and processes is completed accurately and on time to ensure compliance with current legis