Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

Careers- Location: Parramatta- Permanent, Full Time role

The Opportunity

Take the reins as a Claims Officer - Elders Property Claims. You’ll be handling claims for domestic, farm, and commercial property damage from fire, floods, theft, and more. This is your chance to flex your expertise, and prove yourself in a fast-paced, no-holds-barred industry.

At Elders, we don’t back down from challenges. We deliver results with precision, cut through the noise, and get things done. We pride ourselves on providing fair, no-nonsense solutions and growing our people.

Your new role

This role offers an exciting and challenging opportunity to collaborate with our agency partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management.

The key responsibilities for this role include the following, but not limited to:
- Provide exceptional customer service via verbal, written and in-person interactions- Guide and provide support to our customers after their loss- Build and maintain strong relationships with both internal and external stakeholders to drive positive outcomes for the customer and business- End to end claims management of property claims- Work in a fast-paced and dynamic work environment

About you

To be successful in this role, you will have:
- Previous experience as a Property/Motor Claims Officer is highly advantageous- An insurance or similar background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional- Self-motivated with excellent organisational skills

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization