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Claims Officer

2 weeks ago

Parramatta, Australia QBE Insurance Group Full time

Time Type: Full time

Worker Type: Employee

**Please see more information about QBE careers here**Careers**
- **Location: Parramatta**
- **Full-time hours**
- **Hybrid working**
- **2 Roles - 12 Month Fixed Term Contract and Permanent role.**

**The opportunity**

We have exciting opportunities for Claims Officers to join our friendly and knowledgeable team based within our Parramatta office. With a focus on team collaboration and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided.

**Your new role**
- Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships
- Manage motor claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
- Deliver high quality customer service and develop a good working relationship with all customers and service providers
- Manage motor claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
- Enhance and develop your own technical expertise with guidance and participate in professional development and training where required

**About you**
- Previous experience in motor or general insurance claims is advantageous but not essential
- Strong customer service skills with a highly empathetic approach
- A passion for making a difference and helping people in their time of need
- An engaging and courteous phone manner with the ability to type and talk concurrently
- Ability to handle multiple and competing tasks to meet customer needs
- Excellent organisational skills with the ability to critically assess and analyse tasks

**About QBE**

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? **Careers**

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid supe
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- Family Friendly Workplace accredited employer since 2021

**Skills**:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 22/08/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.