Claims Officer

Time Type: Full time

Worker Type: Employee

Deliver superior claims service to customers in Accident and Health and Consumer Credit Insurance classes. Execute superior claims management including determining policy coverage, investigating, evaluating and negotiating claims, and engaging with specialist suppliers and stakeholders. 
- **Location: Parramatta or Melbourne**
- **Type: Permanent, full-time position**
- **Hybrid role, Happy to talk flexible working**

**The opportunity**

We currently have a permanent opportunity to join our team as a Claims Officer, managing Accident & Health claims. In this role, you’ll play a key part in delivering exceptional claims service by assessing policy coverage, investigating and evaluating cases, and ensuring timely and fair outcomes for our clients.

**Your new role**
- Manage Accident & Health claims from start to finish, ensuring timely and effective outcomes.
- Collaborate with Brokers, medical professionals, and assessors to deliver high-quality claims support.
- Help clients through their recovery journey, supporting their return to work and wellbeing.
- Provide exceptional customer service at every stage of the claims process.
- Maintain attention to detail and resilience in a dynamic, fast-paced environment.

**About you**
- A minimum of 1 years’ experience in a case management role within insurance
- Previous experience within accident and health is highly advantageous but not essential
- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
- Self-motivated with excellent organisational skills

**About QBE**

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- Family Friendly Workplace accredited employer since 2021

**APPLY NOW and let’s make it happen**

**Skills**:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 28/08/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.