2x Technical Writers

3 days ago

Melbourne, Australia Hudson Australia Full time

We have an exciting opportunity for a Technical Writer to work with a State Government Department - 12 Months contract

The purpose of the Technical Writer role is to:

- SOPs: Design and develop
- QRGs: Design and develop QRGs to supplement the detailed

**Key Accountabilities**

**Core accountabilities**
- Work with Change Analysts to identify content to be developed into
- Work with Business Analysts to validate Courts' business-as-usual processes, and that technical content is as
- Work with the vendor to verify technical
- Develop content using approved templates and the Project SOP Development
- Where possible, modularise content to reduce the amount of duplication and
- Store all content, reviews and signoff records according to the PMO
- Ensure all deliverables are reviewed and signed off according to the OCR Review and Approval
- Work to deadlines but raise issues in a timely
- Apart from core deliverables, develop other project documents as

**SOP development**

Develop SOPs using content sourced from:

- Detailed Change Impact Assessments (DCIAs) developed by the Change Analysts
- **the vendor's original content**:

- system information and court processes supplied by the Business Analysts (including that provided in the relevant JIRA tickets)
- your review and testing of the system

**Quick Reference Guides**

Develop QRGs using SOPs and other relevant sources including:

- system information and court processes supplied by the Business Analysts (including that provided in the relevant JIRA tickets)
- your review and testing of the system

**OCS Team support**

Support the OCR Training team as required.

**Specialist/Technical Expertise -**

**Must have**:

- Demonstrated experience in developing SOPs (MS Word) leveraging an agreed
- Experience using project support tools such as the Microsoft Office suite (i.e. Word, Excel, PowerPoint and Visio).
- Experience working in systems development environment where the system requires complex processes to be transacted (e.g. ERP, SAP).
- JIRA/Confluence

**Nice to have**:

- Experience working in system test, UAT or training
- Familiarity with government projects including
- Experience in Information
- Experience in document authoring tools e.g., Madcap Flare

**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Your interest will be treated in the strictest of confidence.

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