Technical Writer

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website -

Why choose Uniting AgeWell:

• Be a part of a values based organization
• Join one of Victoria's leading aged care providers in one of the fastest growing industries
• Work in your local community and make a difference to the lives of our residents and clients
• Career pathways, education and training opportunities
• Benefits, including salary packaging

About the role:

As a Technical Writer, you'll play a pivotal part in transforming complex technical information into clear, accurate, and user-friendly documentation that support both project delivery and end-user experience.

This is a 12 month fixed term, full time opportunity based in our Digital team at Head Office in Wesley Place, Melbourne, where you'll work closely with technical and business teams to ensure content meets quality, compliance, and accessibility standards.

Key aspects of the role include:

• Writing, editing, and proofreading technical content such as manuals, process docs, FAQs, and training materials.
• Translating complex technical concepts into simple, audience-appropriate language.
• Collaborating with SMEs, engineers, and stakeholders to gather and validate information.
• Managing version control and maintaining structured documentation repositories.
• Ensuring documentation aligns with organizational standards and accessibility guidelines.
• Supporting knowledge management initiatives like intranet content and self-service portals.
• Contributing to continuous improvement of documentation processes, templates, and style guides.
• Delivering documentation that supports project KPIs including time, cost, quality, and user satisfaction.
• Building strong stakeholder relationships to support successful project delivery.
• Sharing knowledge to uplift team capability and enhance project management practices.

About you:

You're a detail-oriented, agile communicator with a passion for making complex ideas easy to understand. With strong writing, editing, and research skills, you thrive in fast-paced environments and can manage multiple priorities with ease. You're comfortable working independently but also enjoy collaborating with cross-functional teams to deliver impactful documentation.

You bring:

• Proven experience in technical writing or content development
• An understanding of AlayaCare (is desired but not essential)
• Basic understanding software in the Aged Care industry
• Excellent time management and organizational skills
• Ability to simplify complex topics with an attention to detail
• Familiarity with technical tools and concepts
• A proactive, outcome-focused mindset with a drive for continuous improvement
• The ability to build strong relationships with stakeholders and contribute positively to team culture
• A structured approach to documentation and a commitment to quality, compliance, and accessibility
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check (VIC) Employee Card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

For more information please contact the Recruitment Team at  Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you

1. Research and Understand the Subject

• Collaborates with subject matter experts (SMEs) like engineers, developers, or scientists.
• Reviews technical documents, specs, code, or product prototypes.
• Conducts interviews and reads through manuals, diagrams, and documentation.

2. Write and Edit Documentation

• Produces a range of documents, including:
• User manuals
• Installation guides
• API documentation
• Software help files
• Standard operating procedures (SOPs)
• FAQs and troubleshooting guides
• Ensures clarity, consistency, and accessibility.
• Writes with the intended audience in mind—e.g., end users, developers, or internal teams.

3. Design and Format Content

• Uses tools like Microsoft Word, Adobe FrameMaker, MadCap Flare, or Markdown editors.
• Incorporates visuals (diagrams, screenshots, flowcharts) for better understanding.
• Structures content logically (using headings, tables of contents, and indexes).

4. Maintain and Update Documentation

• Keeps documents up-to-date as products evolve.
• Tracks changes in software versions or workflows.
• Manages version control and documentation workflows.

5. Work in Agile or Product Teams

• Often integrated into software development or product teams.
• Attends standups or sprint meetings to stay informed.
• May contribute to knowledge bases, internal wikis, or customer support portals.

Skills of a Good Technical Writer:

• Excellent writing and grammar skills
• Ability to simplify complex topics
• Attention to detail
• Familiarity with technical tools and concepts
• Basic understanding of the industry they're writing in (e.g., software, engineering, biotech)

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