Associate Manager, Technical Support

Tesla participates in the E-Verify Program

What to Expect
- The Associate Manager, Technical Support -Industrial Products will manage a team that will be responsible for maintaining Tesla’s Industrial Energy products.
- This includes providing phone support to installers, pro-actively monitoring the fleet, resolving customer issues and assuming ownership of concerns until a resolution is achieved. It will be necessary to collaborate with other departments such as Customer Account Management, Field Service, IT, Customer support, and developers to find appropriate resolutions. Other responsibilities include handling escalations, technical content for knowledge base article, support training content as well as special projects related to the continued planning of the future support model.
- Ability to adapt to a dynamic and changing support environment,
- contributing innovative ideas and creative thinking to aid the development of the team is a must.

What You’ll Do
- 2+ years of leadership experience in a customer service industry preferred
- Degree in Computer Science, Electrical Engineering, Mechatronics or other related fields is a plus
- 2+ year of experience in a technical role
- Experience managing direct reports
- Ability to work with steady composure while under pressure in a deadline driven environment
- Exceptional written and oral communication skills
- Ability to coach and cultivate a successful team
- Establish and maintain an encouraging and cooperative working environment
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Flexible schedule and availability for assisting team
- Lead by emanating positivity and accountability

What You’ll Bring
- The Associate Manager, Technical Support (Industrial Products) will manage a team that will be responsible for maintaining Tesla’s Industrial Energy products.
- This includes providing phone support to installers, pro-actively monitoring the fleet, resolving customer issues and assuming ownership of concerns until a resolution is achieved. It will be necessary to collaborate with other departments such as Customer Account Management, Field Service, IT, Customer support, and developers to find appropriate resolutions. Other responsibilities include handling escalations, technical content for knowledge base article, support training content as well as special projects related to the continued planning of the future support model.
- Ability to adapt to a dynamic and changing support environment,
- contributing innovative ideas and creative thinking to aid the development of the team is a must.

Compensation and Benefits
- Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers - 18 weeks at full pay or 36 weeks half pay
- Secondary carers - 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work - $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.