Associate Technical Analyst

2 days ago

Melbourne, Australia Halcyon Knights - LogicMelon Full time

Fully remote WFH role
- Work directly with clients
- 8 weeks of training provided

**LOCATION**:
WFH - work from anywhere in Australia

**WORK TYPE**:
Full time, Permanent

**ABOUT THE COMPANY**:
My client is a comprehensive SaaS company that helps organisations worldwide to set smart goals and territories to maximise revenue, use AI-driven insights to make better decision and create incentive strategies that ultimately achieve revenue goals. Some of their global clients include T Mobile, Siemens, Air Canada, Logicalis, Shopify, Stryker, Unisys and many others

**YOUR NEW ROLE**:
As an Associate Technical Analyst, you will be working with clients directly so it is preferred if you have a customer service background. Your responsibilities include:

- resolving technical problems (by tracing, logging and replicating issues)
- regularly updating client on progress and updating CRM system
- cross collaborate with developers and peers
- sharing best practices and maximising product's business value

**WHAT YOU NEED TO SUCCEED**:

- SQL skills and concept of relational database
- availability to work on paid rostered weekends (on rotation every 6 to 7 weeks)

**SALARY AND BENEFITS**:
WHAT YOU NEED TO DO:
97013

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