Customer Success Manager

2 weeks ago

Hamilton, Australia The HiVE Full time

The HiVE are searching for the next Customer Success team member to join our fun, dynamic and mission-driven team in our exciting and rapidly expanding global business. This role would be suited to anyone with a sales, technology and/or relationship-building background. Knowledge or experience of community engagement would be highly valuable but not essential.

**About the role**:
Your role will span across various existing account management, sales and digital marketing strategies as part of our fun and energetic team. We have effective processes in place but love new ideas and innovation to complement current strategies.
- You will take initiative and be driven to help us reach short and long-term global customer goals
- You'll work closely with sales and marketing team to create customer-relevant resources
- You'll become a product expert _(we are a tech company after all...)_
- Occasional national and international travel may be required from time to time to meet our clients and attend conferences.
- But most importantly, you will make sure our existing and future clients receive the highest level of service

**About You**
- Are comfortable working in a smaller and distributed team.
- You care about our industry and customers. It is important to have strong communication skills and a friendly personality to build genuine relationships with our clients.
- Have a strong work ethic and are able to follow through and complete tasks/projects to deadlines.
- You are not afraid to look at the big picture and bring new ideas to the table.
- You have a passion for seeing direct results from your efforts. You can self-manage and work as part of a team.
- You must enjoy constant learning; be prepared to take risks and be accountable to monthly goals, targets and metrics.
- You should have strong technical skills and want to become a product and industry expert.
- Experience working in a 'start-up' tech environment is desirable.
- An interest in supporting our customers to help their stakeholders participate in a decision-making process

**About The HiVE**

We are a fun, dynamic and mission-driven team running an exciting and rapidly expanding global SaaS business.

As global leaders in the Community and Stakeholder Engagement space, we provide government and private sector customers online tools to help keep track of their interactions and communication with community members (people like you).

Our Community and Stakeholder Engagement products include:
**Benefits**
- Hybrid working model
- Annual health & wellness benefit
- Professional development and training opportunities
- Regular social events
- Casual working environment
- Central office location
- This is a Full-Time role but we understand work-life balance so can offer flexible working arrangements.

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

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