Customer Success Manager

6 days ago

Hamilton, Australia The HiVE Full time

The HiVE are searching for the next Customer Success team member to join our fun, dynamic and mission-driven team in our exciting and rapidly expanding global business. This role would be suited to anyone with a sales, technology and/or relationship-building background. Knowledge or experience of community engagement would be highly valuable but not essential.

**About the role**:
Your role will span across various existing account management, sales and digital marketing strategies as part of our fun and energetic team. We have effective processes in place but love new ideas and innovation to complement current strategies.
- You will take initiative and be driven to help us reach short and long-term global customer goals
- You'll work closely with sales and marketing team to create customer-relevant resources
- You'll become a product expert _(we are a tech company after all...)_
- Occasional national and international travel may be required from time to time to meet our clients and attend conferences.
- But most importantly, you will make sure our existing and future clients receive the highest level of service

**About You**
- Are comfortable working in a smaller and distributed team.
- You care about our industry and customers. It is important to have strong communication skills and a friendly personality to build genuine relationships with our clients.
- Have a strong work ethic and are able to follow through and complete tasks/projects to deadlines.
- You are not afraid to look at the big picture and bring new ideas to the table.
- You have a passion for seeing direct results from your efforts. You can self-manage and work as part of a team.
- You must enjoy constant learning; be prepared to take risks and be accountable to monthly goals, targets and metrics.
- You should have strong technical skills and want to become a product and industry expert.
- Experience working in a 'start-up' tech environment is desirable.
- An interest in supporting our customers to help their stakeholders participate in a decision-making process

**About The HiVE**

We are a fun, dynamic and mission-driven team running an exciting and rapidly expanding global SaaS business.

As global leaders in the Community and Stakeholder Engagement space, we provide government and private sector customers online tools to help keep track of their interactions and communication with community members (people like you).

Our Community and Stakeholder Engagement products include:
**Benefits**
- Hybrid working model
- Annual health & wellness benefit
- Professional development and training opportunities
- Regular social events
- Casual working environment
- Central office location
- This is a Full-Time role but we understand work-life balance so can offer flexible working arrangements.

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

  • Customer Service Supervisor

    6 days ago

    Hamilton, Australia Greater Bank Full time

    **About the role | Hamilton** We have a great opportunity in our **Hamilton Branch **for a motivated individual who is looking for a challenge, and to develop their career. This is a full-time permanent position working Monday to Friday. As a Customer Service Supervisor, you will be responsible for - Acting as a referral point for escalated enquiries from...

  • Team Leader

    6 days ago

    Hamilton, Australia Grays Full time

    Grays has an opportunity for a highly motivated and experienced customer service professional to join us as our Team Leader - Customer Service. In this role you will manage a small team of local Customer Experience Specialists as well as work with the offshore customer service team in managing daily processes and tasks, managing escalations, troubleshooting...

  • Customer Care Consultant

    1 week ago

    Hamilton, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our Site located in **Hamilton QLD** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities will include but are not limited...

  • Customer Care Consultant

    2 weeks ago

    Hamilton, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our Site located in **Hamilton** **QLD** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities will include but are not limited...

  • Assistant Manager, Hamilton VIC Assistant Manager, Hamilton VIC

    6 days ago

    Hamilton, Victoria, Australia ANZ Banking Group Limited Full time $90,000 - $120,000 per year

    About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen byimproving the financial wellbeing and sustainability of...

  • Mds Account Manager, Qld

    2 weeks ago

    Hamilton, Australia BD Full time

    **Job Description Summary**: Great opportunity to join the BD MDS team in an Account Management position where you can draw on your clinical and commercial acumen to continue the successful growth we've had across QLD. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of...

  • Office Manager

    4 days ago

    Hamilton, Australia Vacenti Full time

    **Acknowledgement of Country** Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present. **The opportunity** Vacenti is seeking a Full-time Office Manager to join the...

  • Venue Manager

    2 weeks ago

    Hamilton, Victoria, Australia Riva Kitchen & Events Full time $60,000 - $80,000 per year

    RIVA Kitchen | Events at Northshore Hamilton is a hidden gem with Brisbane's best viewSet on the banks of the Brisbane River, RIVA Kitchen Events is quickly becoming an iconic location within Brisbane's cafe + events scene. This is an exciting time to join the team and be a part of this exciting growth phaseWe are seeking a highly motivated, experienced Cafe...

  • Laundry Operations Manager

    2 weeks ago

    Hamilton, Australia Fresh Linen Hire Full time

    **POSITION**: Produc on Manager Commercial Laundry **DIVISION**: Agile Maintenance (Fresh Linen) **REPORTS TO**: Agile - Head of Performance **DIRECT REPORT(S)**: Laundry Team Members The Agile Maintenance business sits alongside the Alloggio Group’s core asset management divisions, Holiday Homes and Mixed Accommoda on (hotels, motels, tourist parks,...

  • Project Manager

    4 weeks ago

    Hamilton, Australia ClearCompany Full time

    Overview ConsultANZ is seeking an experienced Project Manager to join a reputable main contractor in Hamilton, Waikato. This is an excellent chance to take the lead on major infrastructure projects while working with a collaborative and results-driven team dedicated to delivering outstanding outcomes. Responsibilities - Manage project schedules, budgets,...