Customer Experience and Sales Representative

If you’re passionate about empowering others, building meaningful connections, and being part of a rapidly growing global brand, we want to hear from you At **Lusta Hair**, we’re creating something truly unique—a supportive and vibrant community for women experiencing hair loss, with a focus on empowerment, fun, and incredible products that change lives.

**What We’re About**

Our team is small but mighty. Every member plays a critical role, and anyone who joins us will see the direct impact of their contributions as we continue to hit our goals and push boundaries.

We live by our values:

- **Own It, Perfect It** // We take responsibility for our roles and deliver with integrity. Every task is approached with precision, ensuring no detail is overlooked.
- **Stronger Together // **Teamwork thrives when paired with kind candour. We communicate openly and respectfully, collaborating on every detail to drive collective success.
- **Always Advancing** // We embrace growth and evolution, constantly refining our work and processes. Attention to detail and a commitment to improvement keep us moving forward.
- **Customer Obsessed** // Our customers deserve the best. We provide thoughtful, detail-oriented support at every step, ensuring an extraordinary experience that builds trust and confidence.

We’re on the hunt for a superstar to join our Customer Success Team. Reporting to our **Sales and Customer Experience Manager**, you’ll play a critical role in creating exceptional, personalised shopping experiences for our customers. Think of it as a **personal shopper** role—helping customers find their perfect solution while guiding them every step of the way.

We’re looking for someone who is a **go-getter**, radiates **confidence**, thrives in a **customer-facing role**, and lives out our values in their daily work.

**A Day in the Life**
- Manage and nurture your own customer leads, ensuring every enquiry is handled with care and meets key goals.
- Provide personalised advice to help customers find their perfect Lusta solution, confidently achieving sales targets.
- Collaborate with the team openly and respectfully to drive shared success.
- Continuously refine processes and strive to exceed expectations, enhancing the overall customer experience.

**What You’ll Bring**
- A background in sales, customer service, or eCommerce is favourable.
- Experience managing your own clients or customer list is highly desirable.
- Proven ability to manage leads, nurture relationships, and drive sales in a way that feels supportive and personalised while meeting KPIs.
- A go-getter attitude with the confidence to thrive in a customer-facing role and represent our brand values with pride.
- Exceptional communication skills with a warm and empathetic tone.
- A proactive, problem-solving mindset and willingness to take ownership of your role with integrity and precision.
- Attention to detail, strong time management skills, and a commitment to continual growth and refinement.
- The ability to thrive in a collaborative, team-oriented environment where feedback and communication are key.

**What We Offer**
- A supportive, flexible, and rewarding workplace (mini poodle included).
- The chance to work in the exciting and booming eCommerce industry.
- Opportunities for personal and professional growth within a dynamic, innovative company.
- A chance to make a genuine impact by helping women feel confident and empowered.

**How to Apply**
- Why are you the perfect fit for **Lusta Hair**?
- What experience do you bring to this role?
- How do you embody our values in your work?
- What’s your go-to coffee order? ☕

These jobs don't come by often so don't hit snooze We can’t wait to meet you

Pay: $60,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Bonus

**Experience**:

- Customer service: 2 years (preferred)
- Sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person