Service Desk Knowledge Manager

1 week ago

Canberra, Australia Unisys Full time

**Job Description** We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- In this role you will be required to own and manage the **IT Service Desk and End users **Knowledgebase** (KB)** achieving accurate & on-time updates that enable Continual improvement.
- You will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
- Utilize ServiceNow as the primary KB repository, and employ **ITIL** and **KCS** **methodologies** among other Industry best practices.
- You will be part of a dynamic global team that **collaborates** and coordinate across multiple ITIL Internal and external support teams.
- Manage Knowledgebase Articles across multiple clients; **research** knowledge requirements; generate **reporting** and **communicate** with key stakeholders; **p**roactively** run small projects to support our department’s vision of **end-user** experience** excellence.**

LI-KC1

**You will be successful in this role if you have**:

- Bachelors’ Degree in any field. ITIL Certification and practical skills to create knowledgebase articles will be a plus.
- Minimum 2+ years of IT Service Desk Level 1 experience is preferred.
- Good understanding of IT Service Desk Level 1 Support processes
- Proficient to structure and re-write content per the Audience and in a logical order
- Highly resourceful, self-driven, and proactive attitude
- Growth Mindset that generates curiousness about the working environment
- Basic Project Management skills

**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

  • Service Desk

    4 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future The National Library...

  • Service Desk

    4 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...

  • Service Desk Manager

    4 days ago

    Canberra, Australia Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Service Desk Manager

    2 days ago

    Canberra, Australia Australian National University Full time

    **Classification**: Senior Manager 1 (Information Technology) **Salary package**: $122,133 - $127,967 plus 17% superannuation **Term**: Full Time, Continuing - Lead the team through strategic and operational transformation - Drive the implementation of a ITIL based support model - Promote IT service management policies, standards and procedures and ensure...

  • Service Desk Analyst

    4 days ago

    Canberra, Australia Fujitsu Full time

    About the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...

  • Service Desk Analyst

    4 days ago

    Canberra, Australia Modis Full time

    **Modis - Service Desk Analysts - Baseline/NV1/NV2** - Modis is currently seeking Service/Help Desk Analysts. - Entry, Level 1 and Level 2 Service Desk opportunities - Short & Long-term contracts available with possibility of perm **Some questions for you?** - **_Are you an all-rounder with IT Helpdesk Knowledge?_**: - **_Strong Customer Service...

  • Service Desk Agent

    1 week ago

    Canberra, ACT, Australia Aurec Full time $60,000 - $80,000 per year

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...

  • IT Service Desk Analyst

    7 days ago

    Canberra, Australia Unisys Full time

    **What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...

  • IT Service Desk Analyst

    7 days ago

    Canberra, Australia Unisys Full time

    **What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...

  • Service Desk Analyst

    6 days ago

    Canberra, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:5 Nov 2024 11:59pm **Job Title **:Service Desk Analyst **Job Summary** As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of...