It Service Desk Manager
2 days ago
About the RoleContractor Central is proud to partner with AUIT, a Canberra-based technology firm delivering IT managed services, support, and solutions across a range of government and commercial clients.
We are seeking an experienced and proactive IT Service Desk Manager to lead AUIT's service desk operations, ensuring high standards of customer service, technical delivery, and team performance.This is a hands-on leadership role, ideal for someone who thrives in a fast-paced environment, enjoys mentoring teams, and has a keen eye for process improvement.Key ResponsibilitiesLead and manage the day-to-day operations of the IT Service Desk, ensuring SLAs, KPIs, and customer satisfaction metrics are metCoach, mentor, and develop a team of service desk analysts and technical support staffEstablish and maintain service management processes (incident, request, problem, change) aligned with ITIL principlesAct as an escalation point for complex technical issues and high-priority incidentsDrive continual service improvement initiatives, process documentation, and root cause analysisCollaborate with internal stakeholders and clients to ensure service quality and alignment with business goalsGenerate and present service performance reports and contribute to quarterly reviewsMaintain asset, configuration, and access management processes and controlsAbout YouProven experience managing or leading an IT Service Desk or technical support functionStrong knowledge of IT service management principles, ideally supported by ITIL certificationExcellent interpersonal and communication skills, with the ability to build rapport across technical and non-technical teamsA proactive and solution-oriented leader with a keen interest in improving team performance and service outcomesFamiliarity with Windows environments, Office 365, Active Directory, ticketing systems, and remote support toolsAustralian citizenship or permanent residency (required for client compliance)Exposure to government clients or secure environmentsExperience working within ISO 27001 or similar compliance frameworksProject coordination or service transition experience
#J-18808-Ljbffr
-
Service Desk Manager
3 days ago
Canberra, ACT, Australia AUIT Full timeCompany DescriptionAt AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management,...
-
Service Desk Manager
3 days ago
Canberra, ACT, Australia AUIT Full timeCompany DescriptionAt AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management,...
-
Service Desk Analyst
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeOne of our Federal Government clients is looking for a Service Desk Analyst in Canberra.Skills and Experience:- Ensure documentation is available and in an appropriate format for support providers and recipients.- Build and maintain effective working relationships with team members and participate actively in team activities.- Communicate effectively by...
-
Service Desk Analyst
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeOne of our Federal Government clients is looking for a Service Desk Analyst in Canberra.Skills and Experience:Ensure documentation is available and in an appropriate format for support providers and recipients.Build and maintain effective working relationships with team members and participate actively in team activities.Communicate effectively by selecting...
-
Service Desk
2 days ago
Canberra, ACT, Australia Peoplebank Full timeService Desk - IT Skills Enhancement & Career Relaunch ProgramPeoplebank Canberra, Australian Capital Territory, AustraliaService Desk - IT Skills Enhancement & Career Relaunch ProgramPeoplebank Canberra, Australian Capital Territory, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About...
-
Service Desk
2 days ago
Canberra, ACT, Australia Peoplebank Full timeService Desk - IT Skills Enhancement & Career Relaunch ProgramPeoplebank Canberra, Australian Capital Territory, AustraliaService Desk - IT Skills Enhancement & Career Relaunch ProgramPeoplebank Canberra, Australian Capital Territory, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About...
-
Service Desk Officer
3 weeks ago
Canberra, ACT, Australia The Australian National University Full timeClassification:ANU Officer Grade 4 (IT)Salary package:$77,379 - $83,716 per annum plus 17% superannuationTerms:Fulltime, ContinuingPosition Description and Selection Criteria:http://jobs.anu.edu.au/cw/en/job/559886?lApplicationSubSourceID=Position overviewThe IT Service Desk provides ongoing technical and business support to the entire ANU community,...
-
Service Desk Officer
3 weeks ago
Canberra, ACT, Australia The Australian National University Full timeClassification:ANU Officer Grade 4 (IT)Salary package:$77,379 - $83,716 per annum plus 17% superannuationTerms:Fulltime, ContinuingPosition Description and Selection Criteria:http://jobs.anu.edu.au/cw/en/job/559886?lApplicationSubSourceID=Position overviewThe IT Service Desk provides ongoing technical and business support to the entire ANU community,...
-
Service Desk Operations Leader
12 hours ago
Canberra, ACT, Australia beBeeTechnical Full time $110,000 - $140,000Our organization seeks an experienced Service Desk Manager to oversee daily operations, ensuring efficient technical support for clients.About This RoleThis is a full-time on-site position based in Canberra for a Service Desk Manager. The role will be responsible for leading the service desk team, handling escalated issues, developing and implementing IT...
-
Service Desk
2 days ago
Canberra, ACT, Australia Peoplebank Australia Ltd Full timeAbout LeadersIT & Peoplebank:LeadersIT is a premier IT and Digital Transformation consultancy in Australia, specialising in providing top-tier IT talent solutions across various industries.Affiliated with Peoplebank, LeadersIT has access to a vast network of over 500,000 IT candidates.About the client:Our client is a global leader in Cloud and AI solutions,...
