Customer Service Coordinator

2 weeks ago

East Melbourne, Australia IXOM Full time

East Melbourne, VIC, AU, 3002- Permanent**Your role**

Due to internal promotion, we are currently searching for enthusiastic Customer Service Representatives to join our team based in our Melbourne Head Office. We are recruiting for one Permanent position. The Melbourne office has a great team on site and will offer the support and training to help you get equipped to hit the ground running with all things Ixom

At IXOM, our customers are the most integral part of what we do. Alongside a complex warehousing, logistics and supply chain function, the Customer Service teams are responsible for ensuring all our customers get end to end support. To be successful in this role you will be eager to learn, driven, and have excellent organisation & communication skills.

**Your responsibilities**
- Manage the customer order process (end to end)
- Ensure the accurate delivery of the right product to the right customer
- Build and maintain excellent customer relationships
- Accurate recording and processing of all orders
- Monitor orders and take a proactive approach to resolve any potential problems
- Provide outstanding customer service
- Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders

**Your skills & experience**
- Have customer service experience, either phone based or face-to-face
- Be a good team player
- Ability to think on your feet and problem solve
- Strong written and verbal communication skills
- Strong time management skills
- Excellent attention to detail
- Ability to work in a fast-paced and demanding environment

**Your benefits at IXOM**

For a start, you’ll work for a large successful global organisation, where you’ll not only earn a competitive salary, you’ll have access to an Employee Assistance Program, a Recognition Program, and a range of health and benefits discounts. You’ll be provided with ongoing learning and development to meet your professional needs.

What’s more, you’ll find yourself working with a flexible, diverse, and inclusive workforce.

**Your next step**

Please note that you must have full working rights to apply.

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