Community Account Manager

**Community Account Manager**
- ** Location**:AU - Hybrid (Melbourne) or Remote
- **Travel Expectation**:35% of the time

**+ About us**

StarRez is renowned for impacting millions of students' lives every year with industry-leading software. StarRez’s combined customer base now exceeds 1,300 in more than 125 countries and over 5 million beds under management. Along with the recent combination with Adirondack Solutions and RMS, this growing scale enables ever-greater opportunities to expand community value through enhanced product capabilities and services. Many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform the student residential experience.

**+ The role**

The Community Account Manager works closely with a group of assigned StarRez accounts across the APAC region in the Higher Education, Purpose Built Student Accommodation and Build to Rent sectors offering guidance on utilizing StarRez to address their operational challenges.

This role will serve as our customer's key resource on StarRez products, how they’re applied in the residential accommodation community, keep track of customer satisfaction concerns working closely with the Customer Success Manager, contract renewals/negotiations and most importantly, lead the charge in driving revenue growth by introducing additional products and services.

This is a quota-based account manager role therefore, we seek someone who is comfortable driving sales across an assigned territory through consistent & meaningful virtual and in-person engagements.

**+ What you’ll do**
- Identify, create, cultivate and close white-space upsell opportunities.
- Support company marketing and sales initiatives.
- Perform on-site and remote demonstrations.
- Attend multiple events including national trade shows.
- Develop prototype solutions tailored to customer needs.
- Work with internal teams to review and scope customization requests.
- License renewals, invoicing, and credit collection management for assigned accounts.
- analysis and responses; contract negotiations; addendum preparation and management.
- Employ tactical and strategic measures to ensure that assigned accounts are satisfied beyond their expectations.
- Build and maintain trusted executive relationships with all stakeholders including executive level.
- Regular customer phone calls, video calls, and periodic on-site visits (i.e., Must be able to travel up to 35% per annum).
- Identify and resolve possible items of concern and serve as an escalation point (customer advocacy).

**+ About you**

**Minimum Skills**
- At least 2 years of experience in sales or as an account manager
- Previous use of CRM systems, in particular Salesforce.
- An outstanding work ethic and the ability to manage competing priorities.
- Excellent communication skills (including public speaking).
- Self-motivation with superior time management skills.
- Utilisation of problem-solving techniques to manage escalations in a timely manner.
- A passion for technology and the residential housing or property management industry.
- Critical thinking and strong decision-making abilities.
- The ability to perform in a fast-changing environment.

**Preferred Skills**
- Excellent attention to detail.
- Confident and professional written and verbal skills, as well as conversation / facilitation skills over phone and video.
- Strong judgment, issues management, and problem analysis techniques.
- Previous experience with StarRez in housing operations or similar.
- An IT background or experience working with IT projects/teams.
- Basic understanding of software licensing, terms, conditions, pricing, etc.
- Experience working with software vendors.
- Experience in RFP/RFI projects.

**+ Reasons to join our team**:

- You will be part of a vibrant and supportive culture, with weekly team lunches.
- We have a fun committee (FABO) to organise our team bonding activities.
- We are a flexible and hybrid workplace.
- You will have access to professional development opportunities.
- You will receive real and meaningful mentorship to take your career to the next level.
- Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
- Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement

**_ Even if you don't have all of the Preferred Skills listed above, but feel you have what it takes to succeed in the role, we would love to hear from you._**

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

**Notice to external Recruiters and Recruitment Agencies**:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or