Assistant Community Manager

**JOB DETAILS**:
**Job ID**:
**Closes**:
**Location**:
**Waterford West, Queensland 4133**:
**Work type**:
**Full-time**:
**Category**:
**Community Management Team**:
**Assistant Community Manager**:
**ROLE OVERVIEW**:
**About Seasons Living**

Seasons Living is a privately owned Retirement Living and Aged Care provider. We have various locations across Queensland and are looking for the best people to help grow our business and make a difference as we create safe, vibrant, and caring communities, where people can age with independence, comfort, and grace.

**Our Values**
- Integrity:_ acting with honesty and fairness, we inject our best into everything we do; and believe in what we stand for.
- Collaboration:_ we work together, communicating positively and openly, to support each other in achieving our goals.
- Accountability:_ we show up and do what we say, taking full accountability for our actions.
- Respect:_ we embrace diversity in our characteristics, skills, and experiences, and recognise each other’s strengths.
- Empathy:_ we listen, communicate with kindness and lead with our hearts.

**About the Role**

Seasons is seeking a passionate Assistant Community Manager to join our Waterford West community, with strong leadership, administration, computer and organisational skills.

Reporting to the Community Manager, the Assistant Community Manager is responsible for assisting in the day-to-day asset operations of the community, including managing employees, addressing resident issues, accountability for budget management and overseeing administration, hospitality, and maintenance, while ensuring high levels of compliance are achieved.

Core Responsibilities:

- Provide effective leadership and foster a healthy and safe workplace.
- Ensure positive work environment and good communication between all stakeholders.
- Assist financial aspects and budgeting, including legislation requirements and audits.
- Support the management of human resources in a fair, equitable and financially responsible manner, assisting to ensure annual performance appraisals, compliance, training, and education of all employees is kept up to date.
- Provide timely and effective communication with residents, to resolve any issues.
- Monitor and ensure compliance of work health and safety.
- Support with facilitating residents update meetings and the annual general meeting.
- Support the move in and departure process, creating a positive experience for residents.
- Supervise maintenance and compliance, ensuring excellent presentation standards.
- Assist in managing rental tenancies, following relevant RTA and Seasons procedures.
- Oversee all apartment refurbishment and upgrades to ensure stock is ready for sale.
- Deputise for the Community Manager when they are on leave or away.

**Top Skills**
- Strong commitment to organisational goals, customer service and alignment with Seasons core values.
- Strong leadership skills, acting as a professional role model and inspiring motivation and collaboration in others.
- Takes pride in supporting and encouraging development of team members.
- Effective computer and IT skills, including Office, Excel, Word, Microsoft Teams.
- Excellent communication, interpersonal, problem solving and organisational skills.
- Ability to coordinate tasks, set priorities and work well under pressure in a changing environment.
- Interest in ongoing personal and professional development, with a keen desire to grow.
- Empathy and understanding of the needs of residents’ and their families.

**Requirements**:

- Tertiary qualification in aged care, community services, property, or hospitality and/or equivalent relevant experience in a role.
- 2yrs+ experience in an operational based leadership role managing people and budgets.
- (Desirable) Understanding of Retirement Villages Act and Residential Tenancies Act.
- Flexibility with hours when workload demands, across a 24/7, 365 day a year business.
- Covid-19 vaccine evidence (not mandatory, but highly preferred).
- Unrestricted Australian working rights.
- Current national criminal check.
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