Home Claims Assessing Manager

6 days ago

Brisbane, Australia Suncorp Group Full time

**Home Claims Assessing Manager - Brisbane (QLD)**
- Lead a team of On Road Home Claims Assessors
- Full Time permanent role
- Hybrid work location - WFH, On Road with the team & Office (Brisbane CBD)

**The Role**:
This role will lead approximately 10 - 12 Internal Home Claims Assessors. You will be responsible for ensuring our Assessing team deliver a Best-in-Class Claims experience for our internal claims team, business partners and customers.

**What you’ll do**:

- Drive a high performing culture and a safe & inclusive workplace.
- Take ownership to drive your team’s performance in achieving business targets and goals.
- Provide direction, support and leadership to your team through varied channels (virtually, on road & in office).
- Regular review and communicate business practices ensuring national consistency, governance and process standards are met.
- Engage with peers and key stakeholders to understand overall Home Claims performance and leverage your team’s capability effectively (technical or event support).
- Look for and own continuous improvement initiatives aligned to our Assessing & Repair Strategy.

**What you’ll bring**:

- Hands on practical people leadership (2 years leadership experience mandatory)
- Awareness of Home Insurance / Property Claims
- Ability to prioritise effectively & strong communication
- Full unrestricted drivers license (mandatory)

**Why you will enjoy this role**
- You will love supporting people & focusing on driving positive customer outcomes. This is a diverse team of people from insurance experts to qualified trades, new starters to long standing employees.
- You will appreciate the diversity this role where no 2 days are the same. You will be out on road with your team (and occasionally traveling up to FNQ with remote team members) supporting them and seeing what takes place firsthand, facilitating team meetings, sharing knowledge and driving continuous improvement.
- You will work with a mix of stakeholders across our business (Claims Managers, Fraud & Investigations, Safety & Wellbeing) through to external partners (Builders, Restorers, Engineers etc.)
- You will love people. You will coach and support individuals and your collective team to love what they do & know how they are performing.

**Why join Suncorp**

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams.

They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back when they have a claim. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

**Advertised**: 05 Jun 2025 AUS Eastern Standard Time
**Applications close**: 16 Jun 2025 AUS Eastern Standard Time

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