Team Leader, Claims

3 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Our Claims team plays a vital role in supporting our members during challenging times, and we are looking for a motivated and experienced Claims Team Leader to join our dynamic team.

About the Role
As a Claims Team Leader, you will be responsible for leading and coaching a team of specialists to ensure efficient, accurate, and member-centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment.

Key Responsibilities
- Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.
- Monitor daily workflows and resource allocation to ensure operational efficiency.
- Provide technical guidance and decision-making support for complex or escalated claims.
- Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.
- Ensure compliance with internal policies, industry regulations, and service-level agreements.
- Identify and implement continuous improvement initiatives to optimise processes and member outcomes.
- Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey.

About You
- Proven experience in a leadership role within a claims or operational environment.
- Willingness to learn and adapt in a continuously evolving environment.
- Effective communicator with strong interpersonal and conflict resolution skills.
- Results-driven with a focus on quality, compliance, and customer service.
- Ability to lead through change and support team resilience in a dynamic environment.
- Confident in using claims systems, reporting tools, and managing KPIs.
- Experience managing customer/member disputes within a financially regulated environment is preferred

What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 18th August 2025.

BetterJourneysRAC

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