Research and Insights Platform Manager

2 weeks ago

Sydney, Australia Aurec Human Capital Group Full time

An interesting team within a client organisation that I represent have a vacancy for a Customer Research and Insights Platform Manager. You will be tasked with the implementation and maintaining of research platforms/ software, as well as the associated strategy to enable data collection and self-service reporting capability.

It's a busy time for these guys with a large impending Implementation and data migration project. They contribute heavily to preserving this companies' status as a very popular option for customers within their vertical. The goal is customer satisfaction and long-lasting loyalty. Making sure that the company are ahead of the curve as it pertains to customer and competitor intelligence is the aim of this role and is pivotal to their business model.

As such, if you are a platform manager with perhaps a background in Martech, or time spent as a super user within a SMB or Enterprise organisation, I'd love to have a quick chat with yourself.

Always hard to pain the picture in a few sentences, but I have included some of the desired capabilities below, alongside the position responsibilities:
**Responsibilities**:

- Implementing and maintaining research platforms and software, enabling data collecting and self-service reporting.
- Leading research platforms and software vendors to deliver with quality, on time and on budget.
- Delivering on operational excellence through clear documentation of research platforms/ and their associated processes and procedures.
- Develop training programmes for adaptation of research platforms and best in class self service research practices.

Skills and Experience
- 5+ years' experience in platform management, delivery experience.
- Experienced in using research to support customer initiatives.
- Complex Stakeholder Management
- Project Management experience and a nous for delivering quality outcomes.
- Cross-functional communication experience (technical to non-technical stakeholders)
- Analytical skills. Strong at researching and in understanding insights.
- Advanced Microsoft Office Skills
- Good under pressure and handling conflicting priorities.

Some other bits
- Company benefits
- Hybrid working (2-3 days in the office)
- 12 month fixed term. Opportunity to convert or move into another business unit.

12 month fixed term
145-160k + super
Large pipeline of work

  • Research and Insights Platform Manager

    2 weeks ago

    Sydney, Australia Aurec Full time

    12 month fixed term - 145-160k + super - Large pipeline of work An interesting team within a client organisation that I represent have a vacancy for a Customer Research and Insights Platform Manager. You will be tasked with the implementation and maintaining of research platforms/ software, as well as the associated strategy to enable data collection and...

  • Manager, Customer Insights Platforms

    1 day ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Manager, Customer Insights Platform** - **Permanent Role**: - **Location Sydney, Melbourne, or Brisbane** **About the role**: The Customer Insights team enables Suncorp to make effective customer decisions by recommending the direction, priorities and territories for customer experience (CX) improvements. The team delivers insights which informs customer...

  • Research Insights Executive

    4 days ago

    Sydney, Australia Peeps Consulting Full time

    Peeps Consulting are representing Nova Entertainment in the recruitment of a Research Insights Executive, please see the company job description below and if this is a fit, follow the prompts at the bottom of this post. BACKGROUND: Curious. Passionate. Commercial. Just a few of the attributes we’re looking for in this exciting role within our CREATE...

  • Manager Customer Research

    2 weeks ago

    Sydney, Australia Onset Full time

    Manager Customer Research & Insights - 3-6 month daily rate contract - Up to $800 per day - Sydney CBD based with WFH flexibility We're searching for a Storyteller; an exceptional Customer Research & Insights Manager/Consultant who can assist our unique financial services client on their transformational Voice of the Customer (VOC) journey. While initially...

  • UX Research Manager

    7 days ago

    Sydney, Australia Atlassian Full time

    **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • Lead Researcher

    6 days ago

    Sydney, Australia Atlassian Full time

    **Working at Atlassian** **Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding...

  • Manager, Research and Insights

    1 week ago

    Sydney, Australia Patternmakers Full time

    **Manager, Research and Insights** **An exciting opportunity to join the brilliant team at Patternmakers in the newly created role of Manager, Research and Insights.** Patternmakers is Australia's research agency dedicated to culture, creativity and community. The team works with major cultural institutions, government agencies, creative businesses and...

  • Lead - Customer Insights Platform

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Lead - Customer Insights Platform** - **Permanent Role**: - **Location Sydney, Melbourne or Brisbane** **About the role**: The Customer Insights team enables Suncorp to make effective customer decisions by recommending the direction, priorities and territories for customer experience (CX) improvements. The team delivers insights which informs customer...

  • Research & Insights Analyst

    2 weeks ago

    Sydney, Australia We Are Social Full time

    We are looking to hire an ambitious Research & Insight Analyst who is culturally connected and can develop inspiring insights that deliver against our vision to be the smartest social behaviour & culture experts in the world to drive innovation, creativity & effectiveness in ideas. **Key Responsibilities**: **Data analysis and reporting** - You understand...

  • Apac Research

    1 week ago

    Sydney, Australia TotallyAwesome Full time

    **WHO ARE WE** Totally Awesome is the world’s most advanced forum for brands engaging kids, teens and families, to safely interact across thousands of apps, games and websites. We enable a kid-safe ecosystem with more than 300 million monthly active users across APAC. We adhere to and support international governments’ most advanced regulations...