Research and Insights Platform Manager

2 weeks ago

Sydney, Australia Aurec Human Capital Group Full time

An interesting team within a client organisation that I represent have a vacancy for a Customer Research and Insights Platform Manager. You will be tasked with the implementation and maintaining of research platforms/ software, as well as the associated strategy to enable data collection and self-service reporting capability.

It's a busy time for these guys with a large impending Implementation and data migration project. They contribute heavily to preserving this companies' status as a very popular option for customers within their vertical. The goal is customer satisfaction and long-lasting loyalty. Making sure that the company are ahead of the curve as it pertains to customer and competitor intelligence is the aim of this role and is pivotal to their business model.

As such, if you are a platform manager with perhaps a background in Martech, or time spent as a super user within a SMB or Enterprise organisation, I'd love to have a quick chat with yourself.

Always hard to pain the picture in a few sentences, but I have included some of the desired capabilities below, alongside the position responsibilities:
**Responsibilities**:

- Implementing and maintaining research platforms and software, enabling data collecting and self-service reporting.
- Leading research platforms and software vendors to deliver with quality, on time and on budget.
- Delivering on operational excellence through clear documentation of research platforms/ and their associated processes and procedures.
- Develop training programmes for adaptation of research platforms and best in class self service research practices.

Skills and Experience
- 5+ years' experience in platform management, delivery experience.
- Experienced in using research to support customer initiatives.
- Complex Stakeholder Management
- Project Management experience and a nous for delivering quality outcomes.
- Cross-functional communication experience (technical to non-technical stakeholders)
- Analytical skills. Strong at researching and in understanding insights.
- Advanced Microsoft Office Skills
- Good under pressure and handling conflicting priorities.

Some other bits
- Company benefits
- Hybrid working (2-3 days in the office)
- 12 month fixed term. Opportunity to convert or move into another business unit.

12 month fixed term
145-160k + super
Large pipeline of work

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