Manager Customer Research

2 weeks ago

Sydney, Australia Onset Full time

Manager Customer Research & Insights
- 3-6 month daily rate contract
- Up to $800 per day
- Sydney CBD based with WFH flexibility

We're searching for a Storyteller; an exceptional Customer Research & Insights Manager/Consultant who can assist our unique financial services client on their transformational Voice of the Customer (VOC) journey.

While initially a 3-6 month contract, you will work directly with the GM of CX and the Senior CX Manager to collaborate cross functionally and guide their VOC program and strategy. You will lead the end-end execution of research and analytics projects to understand customer needs, preferences and pain points and then deliver insights in a meaningful way to drive action and inform business decisions that align to the overall customer experience strategy. You may also lead and mentor a team of 4 research and insights analysts.

**What We're Looking For**:

- Proven experience (8+ years) in Quantitative / Qualitative research, insights, or related roles, with a strong emphasis on VOC.
- Leadership qualities that inspire a team to reach their potential and drive results.
- Strong influencing skills and stakeholder engagement/relationship management experience
- Proficiency using research software such as Qualtrics, Medallia, Q Research Software, SPSS, digital qualitative platforms, Excel, G-suite
- Ability to synthesise multiple data points to identify insights / trends, and establish recommendations / implications for the business
- Strategic mindset with the ability to connect insights to overarching business goals.
- Excellent communication skills to convey complex findings in a clear and actionable manner.
- You are great at telling a story and taking a customer on a journey through your use of data and the insights it provides.

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