Research and Insights Platform Manager

2 weeks ago

Sydney, Australia Aurec Full time

12 month fixed term
- 145-160k + super
- Large pipeline of work

An interesting team within a client organisation that I represent have a vacancy for a Customer Research and Insights Platform Manager. You will be tasked with the implementation and maintaining of research platforms/ software, as well as the associated strategy to enable data collection and self-service reporting capability.

It's a busy time for these guys with a large impending Implementation and data migration project. They contribute heavily to preserving this companies' status as a very popular option for customers within their vertical. The goal is customer satisfaction and long-lasting loyalty. Making sure that the company are ahead of the curve as it pertains to customer and competitor intelligence is the aim of this role and is pivotal to their business model.

As such, if you are a platform manager with perhaps a background in Martech, or time spent as a super user within a SMB or Enterprise organisation, I'd love to have a quick chat with yourself.

Always hard to pain the picture in a few sentences, but I have included some of the desired capabilities below, alongside the position responsibilities:
**Responsibilities**:

- Implementing and maintaining research platforms and software, enabling data collecting and self-service reporting.
- Leading research platforms and software vendors to deliver with quality, on time and on budget.
- Delivering on operational excellence through clear documentation of research platforms/ and their associated processes and procedures.
- Develop training programmes for adaptation of research platforms and best in class self service research practices.

Skills and Experience
- 5+ years' experience in platform management, delivery experience.
- Experienced in using research to support customer initiatives.
- Complex Stakeholder Management
- Project Management experience and a nous for delivering quality outcomes.
- Cross-functional communication experience (technical to non-technical stakeholders)
- Analytical skills. Strong at researching and in understanding insights.
- Advanced Microsoft Office Skills
- Good under pressure and handling conflicting priorities.

Some other bits
- Company benefits
- Hybrid working (2-3 days in the office)
- 12 month fixed term. Opportunity to convert or move into another business unit.

BBBH50088_167817016066191

  • Research and Insights Platform Manager

    2 weeks ago

    Sydney, Australia Aurec Human Capital Group Full time

    An interesting team within a client organisation that I represent have a vacancy for a Customer Research and Insights Platform Manager. You will be tasked with the implementation and maintaining of research platforms/ software, as well as the associated strategy to enable data collection and self-service reporting capability. It's a busy time for these guys...

  • Manager Customer Research

    2 weeks ago

    Sydney, Australia Onset Full time

    Manager Customer Research & Insights - 3-6 month daily rate contract - Up to $800 per day - Sydney CBD based with WFH flexibility We're searching for a Storyteller; an exceptional Customer Research & Insights Manager/Consultant who can assist our unique financial services client on their transformational Voice of the Customer (VOC) journey. While initially...

  • UX Research Manager

    4 days ago

    Sydney, Australia Atlassian Full time

    **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • Lead - Customer Insights Platform

    1 week ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    **Lead - Customer Insights Platform**- **Permanent Role**:- **Location Sydney, Melbourne or Brisbane****About the role**:The Customer Insights team enables Suncorp to make effective customer decisions by recommending the direction, priorities and territories for customer experience (CX) improvements. The team delivers insights which informs customer...

  • Lead - Customer Insights Platform

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Lead - Customer Insights Platform** - **Permanent Role**: - **Location Sydney, Melbourne or Brisbane** **About the role**: The Customer Insights team enables Suncorp to make effective customer decisions by recommending the direction, priorities and territories for customer experience (CX) improvements. The team delivers insights which informs customer...

  • Research and Insights Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Gemba Full time

    At Gemba, we work at the intersection of sport, entertainment and culture, bringing strategy, data and analytics, insights and communications together to deliver results that matter.Our name comes from the Japanese term gemba, meaning "the real place", which reflects our commitment to uncovering the truth at the heart of fan behaviour. Since 2006, we've...

  • Research and Insights Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Gemba Full time

    At Gemba, we work at the intersection of sport, entertainment and culture, bringing strategy, data and analytics, insights and communications together to deliver results that matter.Our name comes from the Japanese term gemba, meaning "the real place", which reflects our commitment to uncovering the truth at the heart of fan behaviour. Since 2006, we've...

  • Senior Manager Research and Insights

    1 week ago

    Sydney, New South Wales, Australia NBN Co ltd. Full time

    Senior Manager Research and Insights page is loaded## Senior Manager Research and Insightslocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 29, 2025 (17 days left to apply)job requisition id: 239677# **Job Expectations****Build your career and Australia's future.**Not many people can say they are...

  • Senior Research Lead: Insights and Innovation

    1 week ago

    Sydney, New South Wales, Australia beBeeResearch Full time $90,000 - $120,000

    Senior Research Lead: Insights and InnovationThis role presents an exciting opportunity to lead the development of a strategic insights platform, transforming how voice-of-customer data is delivered across the business.The ideal candidate will bring extensive experience in delivering complex projects, with a proven track record in strategic insights and...

  • Research Associate

    2 weeks ago

    Sydney, New South Wales, Australia Aurora Energy Research Full time

    This is a Research Associate - Pan-Asian Grid Modelling role with Aurora Energy Research based in Sydney, NSW, AU == Aurora Energy Research ==Role Seniority - juniorMore about the Research Associate - Pan-Asian Grid Modelling role at Aurora Energy ResearchDepartment: Research Location: Sydney, Australia Description Based in Sydney/Melbourne, you will join a...