Customer Service Representative

2 weeks ago

Toowoomba, Australia IAG New Zealand Full time

Make a difference as a **Customer Service Representative**

Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We have an opportunity for multiple Customer Service Representatives to join our community-minded WFI family on 12 - month contract fulltime basis. You’ll work with new and existing valued clients and assist them with their insurance needs.

You’ll need a customer first approach, so we can continue to build on our goal of being ‘Great people to know’. If you’re looking for the next step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.

Being part of the team, you’ll need a high level of communication, empathy and resilience. In return, you’ll be part of making a difference to the local communities.

**ABOUT YOU**- Tech-savvy and confident using multiple systems and platforms simultaneously- Ability to make decisions and work within business guidelines and processes- Well-developed rapport building, active listening, and communication skills- Demonstrated ability to work autonomously, use initiative, and have good attention to detail- Underwriting and product knowledge (desirable but not necessary)- Understanding of the general insurance industry (desirable but not necessary)

**BENEFITS**- Access up to 50% off home and motor insurance- Grow your financial future with 13% superannuation as standard- Flexibility and support so you can live life to the full- Work in a team who care about people and community- Receive meaningful recognition through an award-winning system- Keep your skills current and accredited with the IAG Academy portal

**ABOUT US**

Since 1919, WFI have been one of Australia’s leading rural, business and strata insurers. We have been there for our clients providing support and assistance when they’ve needed it the most.

We have local area managers and client service teams, situated across Australia, who are committed to deliver on this promise. Our people are experienced insurance professionals who take the time to listen, understand what’s important to our clients.

As part of IAG, the largest general insurance group in Australia and New Zealand, we underwrite over $14 billion of premium per annum, but we’re so much more than that. When you join WFI as part of IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, lead you with purpose and help you live your own purpose through us.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.

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