Ecommerce Specialist

Be part of empowering and inspiring people to live their best life every day
- Work collaboratively with best in class, talented, motivated team every day.
- Be part of a supportive and culture, with a generous team member discount.

**DREAM.**
Are you dreaming of a career where you love arriving at work each day?

**DO.**
What does the
**eCommerce Specialist** DO?

Some of the incredible things you’ll be doing are:
Reporting
- Maintain EDM reporting, including the collation of all EDMs for historical reporting
- Ensure that annotations are entered into Google Analytics to ensure accurate trade history
- Report on EDM database results, including POS Subscribers Weekly
- Prepare weekly reports for Trade Meeting and as required on an ad hoc basis by management.
- Complete EDM analysis and relay recommendations for future content to optimise and improve performance.
- Build all Kikki.K EDMs in Emarsys and ensure they’re executed on schedule
- Find actionable insights and suggest improvements

Paid Marketing & Affiliates
- Oversee the day-to-day implementation of Paid Marketing Campaigns across all channels in conjunction with our agency partners and internal stakeholders to ensure a strong ROI
- Implement and manage the day-to-day requirements of the Kikki.K Affiliate Program
- Ensure offers and new campaigns are communicated with all marketing agency partners in a timely manner, clearly and effectively

Website Optimisation
- Assist the Digital Manager and collaborate with the Group Digital Team and external partners to identify, drive and coordinate the implementation of functional and UX improvements to the Kikki.K website and other online customer touchpoints.
- Support the resolution of issues and ensure service levels and quality standards are maintained.
- Use data and analytics to identify areas of improvement and strategic opportunities.
- Collaborate with Customer Care to help support the resolution of irregular customer issues and identify opportunities for improvement.

**ENJOY.**
How much ENJOY can you squeeze into one role

Delight in your welcome, which includes Swedish design gifts. Love working with a team of motivated, passionate and supportive individuals. Enjoy spending your generous Team Member discount. Oh, and you won’t be working on your birthday, you’ll be feeling the birthday love with your paid day off. You’ll also enjoy great opportunities for learning and career development through coaching and our online learning platform. And we promise, not one year working anniversary, also known as your kikki.K birthday will go by without a celebration

**SHARE.**

**Come and SHARE your unique talent with us**
Some of what we’re looking for you to SHARE includes:

- Customer obsessed and driven to build customer love (as a key driver of profitable growth)
- Passionately curious and inherently driven to learn & grow (personally & professionally)
- Previous experience in using eCommerce platforms
- Experience using Product Information Management is an asset
- Advanced knowledge of Microsoft Applications (Excel,
- Word, Outlook, PowerPoint)
- Industry experience a plus, experience in a similar role a plus
- Good time management with a sense of urgency
- Ability to work autonomously, and add value to the team's
- administrative needs
- Proactive, resourceful, self-motivated and confident
- Capable of handling pressure and change
- Self-starter, takes initiative
- Can multitask in a dynamic business environment
- Able to learn new processes quickly
- High level or typing speed and accuracy

**Now you’ve imagined how your dream can become a reality, let us inspire you to chase dreams of your own.