Front Office Manager

**Job Number** 24094554

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Our Company**

**Our Brand**

Four Points by Sheraton Brisbane welcomes you to 4.5-star comfort, outstanding service and an ideal downtown location in Brisbane, Australia. Our hotel on Mary Street, Brisbane sits near many of the top attractions in the city's CBD, including Queen Street Mall, South Bank, Brisbane Botanic Gardens and the Treasury Casino. Stop by our hotels restaurant, the Eatery, for seasonal fare, and plan smart meetings using our versatile venues, modern AV and personalized catering. Whether you're visiting our city for work or play, love your stay at Four Points by Sheraton Brisbane.

**About the Role**:
The Front Officer Manager will lead the successful execution of all Front Office operations and associates. You will strive to continually improve guest and associate satisfaction and maximize the financial performance of the department. As the leader of this department you will be proactive within the operations and ensure that standards and procedures are being followed and lead the team while assisting with meeting or exceeding property goals.

**Key Responsibilities**:

- Manage all aspects of the front office department, tending to the guests and exceeding their expectations
- Develop specific goals and plans to prioritise, organise and complete your work.
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Plan and execute team building activities so associates feel valued for their contributions
- Be a dynamic and thoughtful leader by empowering and supporting your team
- Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
- Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals
- Drive loyalty through our loyalty programs and guest experiences

**Qualifications & experience**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness