Customer Experience – Team Member

4 days ago

Melbourne, Victoria, Australia Titanium Caravans Full time $60,000 - $77,000 per year

Customer Experience – Team Member

Location: Epping, Melbourne

Full-Time | Monday to Friday, 8am – 4pm

$60,000 – $70,000 + Superannuation | Commission Potential

Titanium Caravans is a market leader in the premium off-road caravanning segment, known for innovation, quality, and a passion for the outdoors.

Our Epping Dealership is seeking a motivated and organised Customer Experience – Team Member to join our growing team. This dynamic role works across key dealership operations including customer service, administration, and hands-on coordination of customer orders and caravan presentation.

A genuine interest in caravanning, camping, or the outdoor lifestyle will be highly regarded.


Key Responsibilities:

  • Deliver outstanding customer service across the Dealership, including responding to phone, email, and in-person enquiries.
  • Liaise with customers and internal teams to coordinate the completion of caravan orders.
  • Schedule and manage customer meetings to finalise caravan specifications and selections.
  • Assist the sales team with order fulfilment and communication.
  • Coordinate customer handovers and assist in preparing caravans for collection.
  • Support service bookings and scheduling.
  • Maintain the presentation of caravans in the dealership and assist in preparation for trade shows and company-hosted events.
  • General administrative tasks, reception duties, and upkeep of dealership presentation.

Requirements:

  • Prior experience in customer service, administration, or accounts.
  • Experience managing booking calendars and scheduling appointments.
  • Strong verbal and written communication skills.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Confident working independently with high attention to detail.
  • Excellent time management and organisational skills.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Professional, approachable, and customer-focused demeanour.

Why Join Us?

We're a passionate and driven team that values hard work and celebrates success. Our culture is collaborative, supportive, and built around a shared love for the outdoor lifestyle. If you're looking for a role that combines customer interaction, operational variety, and the opportunity to grow within a reputable brand – we'd love to hear from you.

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