
Customer Experience – Team Member
4 days ago
Customer Experience – Team Member
Location: Epping, Melbourne
Full-Time | Monday to Friday, 8am – 4pm
$60,000 – $70,000 + Superannuation | Commission Potential
Titanium Caravans is a market leader in the premium off-road caravanning segment, known for innovation, quality, and a passion for the outdoors.
Our Epping Dealership is seeking a motivated and organised Customer Experience – Team Member to join our growing team. This dynamic role works across key dealership operations including customer service, administration, and hands-on coordination of customer orders and caravan presentation.
A genuine interest in caravanning, camping, or the outdoor lifestyle will be highly regarded.
Key Responsibilities:
- Deliver outstanding customer service across the Dealership, including responding to phone, email, and in-person enquiries.
- Liaise with customers and internal teams to coordinate the completion of caravan orders.
- Schedule and manage customer meetings to finalise caravan specifications and selections.
- Assist the sales team with order fulfilment and communication.
- Coordinate customer handovers and assist in preparing caravans for collection.
- Support service bookings and scheduling.
- Maintain the presentation of caravans in the dealership and assist in preparation for trade shows and company-hosted events.
- General administrative tasks, reception duties, and upkeep of dealership presentation.
Requirements:
- Prior experience in customer service, administration, or accounts.
- Experience managing booking calendars and scheduling appointments.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Confident working independently with high attention to detail.
- Excellent time management and organisational skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Professional, approachable, and customer-focused demeanour.
Why Join Us?
We're a passionate and driven team that values hard work and celebrates success. Our culture is collaborative, supportive, and built around a shared love for the outdoor lifestyle. If you're looking for a role that combines customer interaction, operational variety, and the opportunity to grow within a reputable brand – we'd love to hear from you.
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