Team Leader

3 days ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to lead and manage a team of Claims Specialists who pro-actively and effectively manage claims and injury management aspects for significantly injured workers within legislative boundaries with a view to recovery and return to life after workplace injury.

This will be a full-time, permanent position based in the Adelaide office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Drive continuous improvement and innovation. Maintain awareness of industry developments and build strong relationships within the industry to better support our customers.
- Identify and evaluate individual and organisational development needs. Leverage resources to deliver individual and group learning and development programs.
- Ensuring appropriate strategies are in place to maximise recovery and return to life outcomes, using these insights to refine the service offering.
- Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative, and effective customer-centric operating model.
- Develop and evolve our service offering for those customers impacted by significant injuries
- Build and maintain a strong team culture centred on accountability that celebrates individual and team success.

ABOUT YOU
- Demonstrated experience in a similar leadership role, working within in in a fast-paced business environment.
- Experienced in having candid conversations to help people be the best they can be.
- Proven experience innovating for improvement and delivering great results for customers.
- A visionary leader who has an ability to quickly engage people and bring them along on the journey to success.
- A creative mind who can see opportunities for improvement in a regulated environment.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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