Sales Operations Manager

PTC Phone Tech & Comm is a leading mobile repair and smart tech company, our core values are the foundation of our success: Simplicity, Sincerity, Trust, Challenge, and Teamwork. Since 2009, we have led the Mobile & Tech industry, offering exceptional phone accessories and express phone repair services. With over 80 stores, we are continuously expanding our brand and product range, committed to delivering quality and innovation. Our diverse selection includes high-quality mobile phone cases, screen protection, and repair parts. Our unwavering dedication to exceptional customer service, sets us apart in the industry. Staying at the forefront of technology, we offer cutting-edge IOT devices and Smart Tech to meet modern needs. Join us on an exciting journey of growth and success in the Mobile & Tech industry

**About the role**:
As our Sales & Operations Manager for PTC Phone Tech & Comm you will be at the forefront of propelling our retail business unit forward. This role calls for a strategic thinker who can inspire teams, elevate customer interactions, and achieve overarching business objectives. Reporting directly to the Managing Director, the Sales & Operations Manager will play a pivotal role in shaping the future of our retail endeavours. You will not be tied to a desk in the office all week. You will be able to affect real change and inspire the retail division to achieve, grow and develop. You will inspire through your people leadership, sales cycle skills and knowledge and develop a high performing, dynamic sales team.

We are committed to the core values of Challenge, Sincerity, Simplicity, Teamwork, and Trust, we are dedicated to delivering innovative technology solutions to our customers through exceptional products and customer experiences. As the Sales and Operations Manager, you will further strengthen our retail business unit.

**Role responsibilities**:

- Sales Leadership _
- Formulate and execute sales strategies that align with our company values and goals.
- Lead the charge in driving sales growth through effective team management and territorial strategies.
- Harness sales data insights to uncover trends and areas for improvement.
- Drive strategic efforts to enhance three core performance indicators: Staff Effectiveness, Sales Metrics, and Inventory Management, with a primary focus on increasing PAW (Profit After Wage).
- Formulate and execute sales initiatives targeting improvements in average transaction value, basket size, and regional sales objectives.
- Continuously monitor sales KPIs at the store level, meticulously diagnosing causes for underperformance, and devising actionable solutions.
- Collaborate with the marketing team to ensure alignment of sales efforts with promotional campaigns.
- Driving the team from the frontline, understand the challenges and opportunities the team face on a daily basis.
- Operational Excellence _
- Oversee day-to-day retail operations to ensure seamless and efficient processes.
- Collaborate closely with cross-functional teams to optimise inventory, procurement, and logistics.
- Infuse operational best practices to enhance performance and elevate customer satisfaction.
- Conduct regular inventory audits to synchronize stock levels with sales forecasts and customer demand.
- Frequently visit stores, collaborating with Area and Store Leaders to pinpoint, assess, and address operational inefficiencies.
- Monitor and maintain store layouts and visual merchandising standards to maximise sales potential.
- Team Empowerment _
- Provide leadership, mentorship, and development opportunities for the retail sales and operations teams.
- Foster close collaboration with HR and Area Managers to create and maintain continuous staff training and performance evaluation initiatives.
- Lead a team comprising of 3 Area Managers and 1 State Manager to synchronise sales and operational objectives within the retail division.
- Oversee the Repair Manager to guarantee alignment of technical skillset and repair-related sales with corporate goals.
- Enhance our robust performance review system encompassing bi-monthly staff assessments and productive feedback sessions.
- Foster a culture of collaboration, trust, and teamwork in alignment with our company values.
- Set well-defined performance expectations and provide consistent feedback to team members.
- Develop training programs to enhance product knowledge and customer service skills among staff.
- Customer Centricity _
- Elevate customer experiences by ensuring product availability and exceptional service.
- Address customer inquiries and concerns in a prompt and professional manner.
- Continuously refine processes to exceed customer expectations.
- Implement customer feedback mechanisms to drive continuous improvement in customer satisfaction.
- Strategic Planning _
- Contribute actively to shaping the retail business unit's strategic plans and milestones.
- Collaborate closely with senior leadership to harmonise sale