Technology Support Specialist Mandarin Fluency

1 week ago

Brisbane, Australia 4DT Full time

Work with cutting edge technologies
- Inclusive and friendly office culture

**About the company**:
Join a fast-growing consumer brand producing and distributing quality products to the Australian market. With a focus on innovation and sustainability, this organisation continues to expand it’s reputation as a leader in their sector.

**About the opportunity**:
As part of a small service delivery team; you will work onsite providing first class technical support across Windows, macOS, iOS, Android, and the Microsoft 365 suite of products. You’ll execute general IT operations, while maintaining system integrity and security as it relates to ongoing business performance. This role requires a real people person who likes interacting with customers and finding the best solutions quickly

Some additional duties & opportunities required will be;
- MS Teams setup for new starters, onboarding & training
- Daily exposure to the M365 suite of products; mobile device management and device setup
- Ongoing support and development of Azure cloud and Entra ID for identity management of users
- Basic network support and configuration of meeting rooms and VC

Additional opportunities will be available to participate in project work related to Azure cloud and a new ITSM should you have the appetite to learn

**About you**:
The successful support specialist will demonstrate the following;
- Proven experience in a customer facing IT Support & desktop role
- Strong understanding of the Microsoft domain - Windows 10/11, Teams, Entra ID, SharePoint and affiliated products
- Experience supporting or working with ERP and / CRM platforms - shopify, salesforce or similar
- Great attention to detail and a proactive approach to work
- Willingness to work **on-site** full-time as part of the role
- Excellent communication and fluent in both **English & mandarin

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