Customer Solutions Rep Iii
7 days ago
**_Responsibilities: _**
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
- Participates in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with mínimal supervision.
**_Education and Experience Required: _**
High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education..
**_Knowledge and Skills: _**
- Superior communication skills both written and verbal
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
- Understands internal processes and tools
-
Reddy Express Daisy Hill- Customer Service Rep
15 hours ago
Brisbane, Australia Reddy Express Full timeReddy Express Daisy Hill- Customer Service Rep Reddy Express Daisy Hill, 21 Daisy Hill Rd (Cnr Allamanda Drv), Daisy Hill, Queensland, Australia Posted Thursday 16 October 2025 at 1:30 pm Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy...
-
00s28d - Customer Solutions Rep Iv
2 weeks ago
Brisbane, Australia DXC Technology Full time**_ Responsibilities: - ** - Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. - Monitor the service event through completion for compliance. - Manage the service requests of customers through different access channels. - Reviews customer feedback related to customer...
-
Reddy Express Brisbane Airport
4 weeks ago
City of Brisbane, Australia Reddy Express Full timeReddy Express Brisbane Airport - Customer Service Rep Reddy Express Brisbane Airport, Brisbane Airport, Queensland, Australia Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox,...
-
City of Brisbane, Australia Reddy Express Full timeReddy Express Brisbane Airport - Customer Service Rep Reddy Express Brisbane Airport, Brisbane Airport, Queensland, Australia Posted Wednesday 23 July 2025 at 2:30 pm | Expires Monday 25 August 2025 at 2:29 pm Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including...
-
Customer Service Officer
5 days ago
Brisbane, Australia KBH Solutions Full timeWFH and Office (Required once a week/fortnight Office) - Salary negotiation on Exp $54K -$59K plus Super - ASAP Start - Mon to Friday 8.30am to 5pm Are you currently in hospitality or retail or call centre and looking for a new career in Call Centre? We currently have customer service roles with a leading company that will provide you with training to...
-
Customer Solutions Manager
2 weeks ago
Brisbane, Queensland, Australia The GPT Group Full time $80,000 - $120,000 per yearTogether, we can do great thingsWe shape leading experiences across office, retail, logistics and student accommodation.We're one of Australia's largest property groups, managing $35 billion worth of assets across the country.Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good....
-
Customer Solution Manager
5 days ago
Brisbane, Australia Amazon Full timeDESCRIPTION Do you want to work with Australia's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey. At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take end-to-end...
-
Customer Solutions Specialist
2 weeks ago
Brisbane, Australia Webhelp Full time**Customer Service/Support** **Location** - Brisbane, Australia*** Job Title: Customer Solutions Specialist **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...
-
Customer Solutions Officer
5 days ago
Brisbane, Australia TROOCOO Pty Ltd Full timeCBD location - Permanent full time opportunity - Work for a lively and high performing team **Are you an exceptional customer service professional with a dynamic personality looking for an exciting new opportunity? Your new job awaits!** Are you a driven, customer-focused achiever looking for an opportunity to shine? We have a rewarding role for...
-
Customer Solutions Consultant
2 weeks ago
Brisbane, Australia Downer Group Full timeAn exciting opportunity is now available for a Customer Solutions Consultant to join the Downer Defence Contract located at Gallipoli Barracks, Enoggera. In return you will work in an engaging & supportive work environment which has flexible working arrangements, with the following positions available: **Position 1**will be a full time Monday - Friday...
